Bally’s Chicagoposted 7 months ago
$98,250 - $147,500/Yr
Full-time • Manager
Chicago, IL
5,001-10,000 employees

About the position

As the Director - Cage Credit at Bally's Chicago, you will play a pivotal role in overseeing the operations of the cage and count room functions within our new casino resort. This position is crucial for ensuring that all cash handling processes are executed with precision and in compliance with both internal policies and external regulations. You will be responsible for managing the daily operations of the cage, satellite locations, and the count room, ensuring that all departmental and company policies are adhered to. Your leadership will be essential in maintaining an accurate balance of cash in the bankroll, managing table games activities, and overseeing markers and chip inventory. In this role, you will also be tasked with training associates on proper cage and count room procedures, investigating and resolving customer issues, and ensuring that staffing levels are adequate to provide superior guest service while maintaining necessary controls. You will need to display a thorough knowledge of Title 31 and Illinois State Gaming Regulations, ensuring that your department remains compliant with all regulatory controls, including state and federal laws. Additionally, you will be responsible for hiring, training, and managing staff in accordance with organizational standards and policies. This position requires a proactive approach to problem-solving and a commitment to excellence in customer service, as you will be the face of the cage operations to our guests.

Responsibilities

  • Oversees the cage, satellite and count room operations.
  • Ensures all departmental and company policies and procedures are followed.
  • Ensures an accurate balance of cash in bankroll.
  • Manages table games related activities, including markers and chip inventory.
  • Responsible for training associates on proper cage/count room procedures.
  • Investigates and resolves customer issues.
  • Ensures staffing is adequate to provide superior guest service and maintain controls.
  • Maintains ticket redemption machines.
  • Displays a thorough knowledge of all Title 31 and Illinois State Gaming Regulations and ensures department compliance.
  • Manages the pickup and count of gaming cash in accordance with regulations.
  • Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Illinois Gaming Commission regulations.
  • Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
  • Performs all other duties as assigned.

Requirements

  • Must be 21 years of age or older.
  • Bachelor's degree in accounting required.
  • Five or more years casino experience in operating cage and count room departments.
  • Excellent customer service and interpersonal skills.
  • The ability to motivate staff through a teamwork approach.
  • Proven leadership skills that include delegating as needed.
  • Excellent communication skills, both written and oral.
  • Must be able to work flexible schedule, weekends and holidays.
  • Ability to obtain and maintain all necessary licensing.

Benefits

  • Competitive Salary
  • Comprehensive Benefits Program - Medical, Dental & Vision
  • 401K/Company Match up to 6%
  • Employee Stock Purchase Plan
  • Employee Discount Program
  • Child Care Discounts
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