As the Director - Cage Credit at Bally's Chicago, you will play a pivotal role in overseeing the operations of the cage and count room functions within our new casino resort. This position is crucial for ensuring that all cash handling processes are executed with precision and in compliance with both internal policies and external regulations. You will be responsible for managing the daily operations of the cage, satellite locations, and the count room, ensuring that all departmental and company policies are adhered to. Your leadership will be essential in maintaining an accurate balance of cash in the bankroll, managing table games activities, and overseeing markers and chip inventory. In this role, you will also be tasked with training associates on proper cage and count room procedures, investigating and resolving customer issues, and ensuring that staffing levels are adequate to provide superior guest service while maintaining necessary controls. You will need to display a thorough knowledge of Title 31 and Illinois State Gaming Regulations, ensuring that your department remains compliant with all regulatory controls, including state and federal laws. Additionally, you will be responsible for hiring, training, and managing staff in accordance with organizational standards and policies. This position requires a proactive approach to problem-solving and a commitment to excellence in customer service, as you will be the face of the cage operations to our guests.