Director-Center Operations

$80,000 - $80,000/Yr

By Your Side-Autism Therapy Services - Saint Charles, IL

Full-time - Manager

Remote - Saint Charles, IL

About the position

The Director - Center Operations at BY YOUR SIDE is responsible for ensuring an excellent experience for parents and families by managing communication and documentation between parents and clinical staff. This role oversees the overall business operations and growth of the center, focusing on clinical integrity and financial outcomes while engaging with staff, families, and the community. The position requires a blend of leadership, operational management, and client relations to ensure the center meets its performance goals.

Responsibilities

• Create a positive and ethical work environment by promoting company culture.
• Manage day-to-day center staff including recruiting, onboarding, and performance management.
• Assist the scheduling team with staffing schedules and caseload assignments.
• Lead the client onboarding process and ensure insurance approvals are completed.
• Establish and maintain relationships with referral partners to develop a referral pipeline.
• Accountable for the financial and operational performance of the center, including budget management.
• Ensure the cleanliness and maintenance of the center and manage vendor contracts.
• Oversee the intake process and ensure smooth communication with parents and clinical teams.
• Audit therapy and administrative rooms for safety and cleanliness.
• Lead therapy and administrative teams, providing discipline as necessary.

Requirements

• Bachelor's degree in Business, Operations Management, or related field.
• 5+ years of management, operations, and leadership experience.
• Experience in a healthcare environment, preferably in behavioral health.
• Strong business acumen with an understanding of finance and budgeting.
• Effective communication and problem-solving skills.
• Ability to manage changing priorities and deadlines.
• Proficiency in Microsoft Office products, including Word, Excel, and Outlook.
• Excellent time management skills with attention to detail.

Nice-to-haves

• Experience in behavioral health settings.
• Knowledge of client satisfaction metrics and reporting.

Benefits

• 401(k) matching
• Paid time off
• Pet insurance
• 5+ weeks off per calendar year including PTO, Holidays & Wellness time
• Eligible for quarterly bonus incentives
• Career progression program with investment in employee development
• Monthly morale events