Director, Central Operations

Amherst Systems - Austin, TX

Full-time - Senior

Austin, TX

501-1,000 employees

Repair and Maintenance

About the position

The Director of Central Operations at Main Street Renewal is a strategic leadership role responsible for overseeing the daily operations of Utility Management and Recurring Services. This position focuses on designing and managing high-volume service functions critical to the company's success in the single-family rental industry. The ideal candidate will excel in process design, optimization, and performance management, while leading a diverse team across various locations.

Responsibilities

• Execute and oversee daily operations of Utility Management and Recurring Services.
• Collaborate with senior leadership to implement business strategies and initiatives.
• Work with Senior Managers and Supervisors to align efforts with strategic goals.
• Maintain knowledge of current projects to ensure operational effectiveness.
• Identify performance variances and implement corrective actions as necessary.
• Establish and uphold work standards and efficient workflows.
• Engage with stakeholders to execute long-term strategic initiatives.
• Develop and set goals and KPIs for the team.
• Analyze problems and make timely recommendations for solutions.
• Foster a culture of continuous improvement and influence business decisions positively.
• Leverage technology to streamline processes and enhance efficiency.
• Anticipate and meet the needs of internal and external customers.
• Employ root cause analysis to refine processes and support improvement initiatives.
• Identify opportunities for process automation and efficiency.

Requirements

• Minimum of 10 years in a professional field with management experience preferred.
• 5+ years in property management or central operations within an institutional real estate management firm is ideal.
• Bachelor's degree in multi- or single-family residential real estate or a related field.
• Previous experience managing international teams is preferred.
• Proficiency in Microsoft Excel is essential; familiarity with Salesforce and Yardi is a plus.
• Superior written and verbal communication skills are necessary.
• Strong interpersonal skills that promote teamwork and collaboration.

Nice-to-haves

• Experience in strategic partnership and collaboration with senior leadership.
• Knowledge of operational reporting and performance improvement metrics.

Benefits

• Competitive compensation package with annual bonus and 401k match.
• Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day.
• Employer-paid benefits including medical, dental, vision, and health savings account.
• Professional career development and reimbursement opportunities.
• Up to 16 weeks paid maternity leave and up to 4 weeks of paid parental leave.
• Backup childcare offered through Bright Horizons.