Director, Change Management & Communications

Markel Service - Glen Allen, VA

Full-time - Senior

Hybrid - Glen Allen, VA

251-500 employees

Insurance Carriers and Related Activities

About the position

The Director of Training and Change Management at Markel will lead a team responsible for implementing large-scale initiatives across the organization. This strategic role focuses on developing and executing an organizational change strategy that aligns with Markel Specialty's objectives, fostering a culture of adaptability and resilience. The position emphasizes early employee adoption, optimized learning cycles, and effective communication methods to ensure successful transitions to new processes and technologies.

Responsibilities

• Develop and implement systems training programs for smooth rollout and adoption of system changes.
• Direct the design and implementation of comprehensive training programs, ensuring high-quality instructional materials are produced.
• Collaborate with Specialty Operations and the Process Excellence team to facilitate redesigned processes and workflows.
• Lead the development of communication strategies to promote engagement and understanding among stakeholders.
• Develop and communicate a high-level change management vision that aligns with organizational strategy.
• Oversee the creation of change strategies and frameworks to address stakeholder needs and drive employee adoption.
• Partner with senior leadership to assess readiness and communicate the change vision effectively.
• Establish metrics to measure the effectiveness of change initiatives and drive continuous improvement.
• Serve as a senior advisor to leaders and managers, empowering them to support their teams through change.
• Identify and mitigate risks associated with change initiatives, directing the team to develop proactive strategies.
• Drive post-implementation assessments to capture learnings and improve future change processes.
• Lead and mentor a team of training and change management specialists.

Requirements

• 10+ years of experience in training development, facilitation, and change management.
• 5+ years of leadership experience managing teams and driving performance in change management initiatives.
• Demonstrated success in developing and executing strategic change and communication plans across a large organization.
• Proven ability to collaborate with and influence senior leaders to drive organizational transformation.
• Experience with change management software and tools (e.g., ADKAR, Microsoft Teams, or similar platforms).
• US Work Authorization required.

Benefits

• Multiple health, dental, and vision insurance plan options.
• Optional life, disability, and AD&D insurance.
• 401(k) with employer match contributions.
• Employee Stock Purchase Plan.
• Paid Time Off (PTO), corporate holidays, and floating holidays.
• Parental leave.
• Hybrid working schedules of 3 days in the office and 2 days remote.