Director, Change Management & Communications

Markel - Richmond, VA

Full-time - Senior

Hybrid - Richmond, VA

251-500 employees

Insurance Carriers and Related Activities

About the position

The Director of Change Management & Communications at Markel Corporation is a strategic leadership role responsible for overseeing a team dedicated to implementing large-scale initiatives across the organization. This position focuses on developing and executing change management strategies that align with the company's objectives, fostering a culture of adaptability and resilience. The Director will collaborate with senior leadership to define the vision for change, ensuring effective communication and training to facilitate the adoption of new processes and technologies.

Responsibilities

• Develop and implement systems training programs for smooth rollout and adoption of system changes.
• Direct the design and implementation of comprehensive training programs, ensuring high-quality instructional materials are produced.
• Collaborate with Specialty Operations to facilitate the implementation of redesigned processes and workflows.
• Lead the development of communication strategies to promote engagement and understanding among stakeholders.
• Develop and communicate a high-level change management vision that aligns with organizational strategy.
• Oversee the creation of change strategies and frameworks to minimize resistance and drive employee adoption.
• Partner with senior leadership to assess readiness and communicate the change vision effectively.
• Establish metrics to measure the effectiveness of change initiatives and drive continuous improvement.
• Serve as a senior advisor to leaders and managers, empowering them to support their teams through change.
• Identify and mitigate risks associated with change initiatives, developing proactive strategies.
• Drive post-implementation assessments to capture learnings and improve future change processes.
• Lead and mentor a team of training and change management specialists.

Requirements

• 10+ years of experience in training development, facilitation, and change management.
• 5+ years of leadership experience managing teams and driving performance in change management initiatives.
• Demonstrated success in developing and executing strategic change and communication plans across a large organization.
• Proven ability to collaborate with and influence senior leaders to drive organizational transformation.
• Experience with change management software and tools (e.g., ADKAR, Microsoft Teams, or similar platforms).

Benefits

• AD&D insurance
• Employee stock purchase plan
• Dental insurance
• Paid time off
• Parental leave
• Vision insurance
• 401(k) matching