Director, Chief of Staff - Cloud Ops Resilience Engineering

Capital One - McLean, VA

Full-time - Senior

McLean, VA

Credit Intermediation and Related Activities

About the position

The Director, Chief of Staff for Cloud Ops Resilience Engineering (CORE) is a pivotal role that supports senior leadership in executing strategic initiatives while ensuring operational excellence. This position involves partnering with the VP+ Leadership team to develop and sustain strategies in four key areas: Strategy, Operational Excellence, Organizational Culture, and Communications. The Chief of Staff will play a crucial role in enhancing the daily operations and development of engineers, while also advancing the organization's strategic goals.

Responsibilities

• Serve as a strategic thought partner for the CORE leadership team, guiding operations and management.
• Act as a central point of contact between the CORE leadership team, CORE Insights & Analytics team, peer Chiefs of Staff, and other key partners to ensure alignment.
• Prioritize key areas for leaders, aiding in strategic planning and uncovering efficiencies.
• Lead the Leadership team in driving and tracking goals and priorities, solving issues through escalation.
• Create and manage effective processes to manage operating rhythms and inject new operational processes.
• Work closely with business units to align operations with strategy and coordinate with product teams.
• Plan and execute key messages with the communications team for internal and external audiences.
• Lead initiatives focused on culture and improving organizational engagement.
• Oversee CORE-wide associate engagement and enablement strategy in partnership with HR and other partners.

Requirements

• Bachelor's degree
• At least 7 years of experience in Project Management, Process Management, or Program Management
• At least 3 years of experience managing executive level stakeholders across different business functions
• At least 4 years of experience working with cross-functional teams
• At least 3 years of experience partnering with engineering teams

Nice-to-haves

• Bachelor's degree in Organizational Management or STEM-related field
• 5+ years of experience in people management
• 3+ years of experience in strategy development
• 3+ years of experience in budgeting and labor strategy
• 3+ years of experience driving organizational change and operational excellence

Benefits

• Comprehensive health benefits
• Financial benefits
• Inclusive benefits supporting total well-being