Director, Chief of Staff - Cloud Ops Resilience Engineering

Capital One - McLean, VA

Full-time - Senior

McLean, VA

Credit Intermediation and Related Activities

About the position

The Director, Chief of Staff is a pivotal role within the Cloud Operations Resilience Engineering (CORE) organization, supporting senior leadership in executing strategic initiatives while ensuring operational excellence. This position involves partnering with the VP+ Leadership team to develop and sustain strategies in key areas such as operational excellence, organizational culture, and communications, ultimately enhancing the effectiveness and engagement of the engineering teams.

Responsibilities

• Serve as a strategic thought partner for the CORE leadership team, guiding operations and management.
• Act as a central point of contact between the CORE leadership team, CORE Insights & Analytics team, peer Chiefs of Staff, and other key partners.
• Ensure alignment of leaders across the organization in key areas such as goals, labor strategy, and budget.
• Aid the leadership team in strategic planning and uncovering critical efficiencies.
• Lead the Leadership team to drive and track organizational goals and priorities.
• Solve issues through escalation and articulate necessary actions for team accountability.
• Create and manage effective processes to manage operating rhythms.
• Craft operating routines and participate in team meetings and offsites.
• Work closely with business units to align operations with strategy.
• Coordinate with product and business teams to execute on strategy.
• Plan and execute key messages with the communications team for internal and external audiences.
• Lead initiatives focused on culture and improving organizational engagement.

Requirements

• Bachelor's degree
• At least 7 years of experience in Project Management, Process Management, or Program Management
• At least 3 years of experience managing executive level stakeholders across different business functions
• At least 4 years of experience working with cross-functional teams
• At least 3 years of experience partnering with engineering teams

Nice-to-haves

• Bachelor's degree in Organizational Management or STEM-related field
• 5+ years of experience in people management
• 3+ years of experience in strategy development
• 3+ years of experience in budgeting and labor strategy
• 3+ years of experience driving organizational change and operational excellence

Benefits

• Comprehensive health benefits
• Financial benefits
• Inclusive benefits supporting total well-being