Director, Chief of Staff - Enterprise Consumer Products Tech

Capital One - McLean, VA

Full-time - Senior

McLean, VA

Credit Intermediation and Related Activities

About the position

The Director, Chief of Staff is a pivotal role within the Enterprise Consumer Products Tech (ECPT) organization, supporting senior leadership in executing strategic initiatives while ensuring operational excellence. This position partners closely with the Managing Vice President and is responsible for driving strategy, operational rigor, organizational culture, and effective communication across the organization. The Chief of Staff will play a key role in enhancing the daily operations and development of engineering teams, while also facilitating alignment among leaders and managing multiple projects effectively.

Responsibilities

• Serve as a strategic thought partner for the ECPT leadership team, guiding operations and management.
• Act as a central point of contact between the ECPT leadership team and other key partners.
• Ensure alignment of leaders across the organization.
• Create, execute, and refine agendas for various leadership meetings and sessions.
• Develop talking points for key leaders for all hands meetings and AMA sessions.
• Prioritize key areas for leaders including goals, labor strategy, and operational excellence.
• Assist the leadership team with strategic planning and uncovering efficiencies.
• Lead the leadership team in driving and tracking goals and priorities.
• Tackle and solve issues through escalation and articulate necessary actions for accountability.
• Create and manage effective processes to manage operating rhythms.
• Participate in team meetings, offsites, and huddles regularly.
• Coordinate with product and business teams to build and execute on strategy.
• Work with the communications team to deliver key messages to internal and external audiences.
• Develop relationships within the team to act as a helpful sounding board and thought partner.
• Lead initiatives to improve organizational engagement and culture.

Requirements

• Bachelor's degree
• At least 7 years of experience in Project Management, Process Management, or Program Management
• At least 4 years of experience working with cross-functional teams
• At least 3 years of experience managing executive level stakeholders across different business functions
• At least 3 years of experience partnering with engineering teams

Nice-to-haves

• Bachelor's degree in Organizational Management or STEM-related field
• 5+ years of experience in people management
• 3+ years of experience in strategy development
• 3+ years of experience in budgeting and labor strategy
• 3+ years of experience driving organizational change and operational excellence

Benefits

• Comprehensive health benefits
• Financial benefits
• Inclusive benefits supporting total well-being