Wipro - Reno, NV
posted 4 months ago
The BPO Practitioner role is focused on driving growth and revenue for assigned accounts within the Business Process Outsourcing (BPO) sector. This position requires a strategic approach to account management, emphasizing the importance of understanding the competitive landscape and leveraging business intelligence to identify opportunities for growth. The practitioner will conduct SWOT analyses to gain insights into the strengths, weaknesses, opportunities, and threats associated with each account, allowing for targeted strategies that can lead to quick wins. In addition to account analysis, the role involves forming go-to-market (GTM) partnerships that can enhance the growth potential of the accounts. The practitioner will be responsible for setting up executive-level meetings to discuss identified opportunities, ensuring that key stakeholders are engaged in the growth process. Collaboration with presales and solutions teams is essential to develop tailored solutions that address the specific needs of the accounts and position the company to win new business. Overall, the BPO Practitioner will play a critical role in enabling account growth through strategic planning, relationship management, and solution development, all aimed at achieving revenue targets and enhancing client satisfaction.