Director, Cloud Operations, Enterprise Software Solutions

Hitachi - Broomfield, CO

Full-time - Senior

Broomfield, CO

1-10 employees

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Director of Cloud Operations at Hitachi Energy is responsible for overseeing the global operations of the Enterprise Software Solutions (ESS) cloud services organization. This role involves managing a 24x7 operation that supports both internal and external customers, particularly as the company transitions to a SaaS delivery model. The director will lead teams in various operational activities, including product management, incident resolution, and disaster recovery, while also focusing on strategic planning and continuous improvement in cloud services.

Responsibilities

• Create a strategic & operational roadmap and execute against it.
• Work collaboratively with AllOps, DevOps, SecOps, IT, Product Management, and Product Development.
• Build relationships with cloud providers and hyper-scalers to refine cloud services offerings.
• Define standard hosted, single tenant, and multi-tenant offerings and SLAs.
• Evaluate and unify cloud management tools and dashboards for reporting.
• Ensure alignment of cloud operations tools with industry best practices.
• Optimize cloud-deployed workloads for performance, availability, and cost.
• Refine cloud operations cost models and provide input to Product Management, Finance, and Pricing teams.
• Define and document playbooks for product and environment situations.
• Run mock-scenarios for business continuity and team readiness.
• Develop processes and toolsets for audit and compliance needs.
• Ensure 24x7 operational coverage and scheduling for customer support.
• Engage in technical support and advanced troubleshooting as needed.
• Refine product onboarding plans and manage additional products.
• Execute plans to transition customer environments out of remaining Data Centers.
• Define global team KPIs and track metrics for improvement.
• Develop staff capabilities and create paths for certification in cloud technologies.
• Define and execute the annual budget and optimize organizational structure.

Requirements

• 10+ years of leading global teams.
• Bachelor's degree in software engineering, computer science, IT, cloud, or related discipline.
• Previous experience in operationalizing cloud operations in the industrial software domain.
• Technical background in cloud service offerings (Azure, AWS, etc.).
• Experience with web services, system administration (Linux, Windows), and networking.
• IT Service Management experience, including data center and server management.

Nice-to-haves

• Experience in budget preparation and execution.
• Demonstrated success in driving change in large organizations.
• Ability to be customer-facing and communicate effectively at all levels.

Benefits

• Competitive salary range of $220K - $279K per year.
• Opportunities for professional development and certifications.
• Comprehensive health insurance and wellness programs.