Director-Commercial Credit Products Operations - 16382_WA

Flagstar Bank - Tumwater, WA

Full-time - Senior

Remote - Tumwater, WA

Credit Intermediation and Related Activities

About the position

The Director of Commercial Credit Products Operations is responsible for overseeing risk and governance within the Credit Products organization. This role involves ensuring compliance with regulatory standards, managing operational risks, and preparing for audits. The director will also lead a team, develop necessary infrastructure for regulatory remediation, and drive continuous improvement initiatives across credit underwriting and portfolio management processes.

Responsibilities

• Manage regulatory compliance, audit, and credit review functions for 1LOD Credit Products.
• Monitor lending activities to ensure compliance with regulatory requirements and established policies.
• Identify compliance problems and recommend corrective actions.
• Maintain ongoing communication with team members to identify compliance and operational risks and implement mitigation steps.
• Act as the primary liaison to 1LOD Compliance and Controls.
• Own process flow charts and operational control oversight.
• Serve as an escalation point for operational, regulatory, or risk issues and investigations.
• Assist management in preparing for audit exit meetings and follow-ups.
• Manage and develop the credit support staff, fostering a high-performing team environment.
• Facilitate logistics for internal and external exams and reviews.
• Work closely with senior management to identify priorities, goals, and objectives related to portfolio risk oversight.
• Act as Plan Manager for the Department's Business Continuity Plan.
• Deliver training and development to Credit Products underwriters and portfolio managers.

Requirements

• Undergraduate Degree (4 years or equivalent).
• 12+ years of banking experience focusing on operational risk, transformation, and continuous improvement.
• Minimum 5 years of management supervisory experience.
• Consulting experience with a focus on Financial Institutions is strongly desired.
• Significant Project Management experience.

Nice-to-haves

• Master's Degree (or Postgraduate equivalent).
• Experience in managing projects.
• PMP designation.