Director-Commercial Credit Products Operations

Flagstar Bank - Boston, MA

Full-time - Senior

Remote - Boston, MA

Credit Intermediation and Related Activities

About the position

The Director, Commercial Credit Products Operations is responsible for overseeing risk and governance within the enterprise's Credit Products organization. This role focuses on ensuring compliance with regulatory standards, managing operational risks, and preparing for audits. The director will lead a team, develop necessary infrastructure for regulatory remediation, and drive continuous improvement initiatives to enhance efficiency and standardization across credit products. The position requires collaboration with various stakeholders and the development of training programs for credit analysts.

Responsibilities

• Manage regulatory compliance, audit, and credit review functions for 1LOD Credit Products.
• Monitor lending activities to ensure compliance with regulatory requirements and established policies.
• Identify compliance issues and recommend corrective actions.
• Maintain communication with team members to identify compliance and operational risks and implement mitigation steps.
• Act as the primary liaison to 1LOD Compliance and Controls.
• Own process flow charts and operational control oversight.
• Serve as an escalation point for operational, regulatory, or risk issues.
• Assist management in preparing for audit exit meetings and follow-ups.
• Manage and develop the credit support staff, fostering a high-performing team.
• Facilitate logistics for internal and external exams and reviews.
• Work with senior management to identify priorities, goals, and objectives.
• Ensure transparency of portfolio risk oversight to management regarding performance and compliance.
• Act as Plan Manager for the Department's Business Continuity Plan.
• Deliver training and development to Credit Products underwriters and portfolio managers.
• Effectuate a formal Credit Analyst training program starting in 2026.
• Ensure quality assurance and controls are in place.

Requirements

• Undergraduate Degree (4 years or equivalent).
• 12+ years of banking experience focusing on operational risk, transformation, and continuous improvement.
• Minimum 5 years of management supervisory experience.
• Consulting experience with a focus on Financial Institutions is strongly desired.
• Significant Project Management experience.

Nice-to-haves

• Master's Degree (or Postgraduate equivalent).
• Experience in managing projects.
• PMP designation.