Director, Configuration Operations

Abarca Health - Florida City, FL

Full-time - Senior

Florida City, FL

Professional, Scientific, and Technical Services

About the position

As the Director of Configuration Operations at Abarca Health, you will lead the pharmacy operations team to deliver quality-focused configuration solutions to clients. This role involves overseeing all aspects of configuration management, ensuring adherence to quality processes, and engaging with various departments and external stakeholders to achieve client satisfaction. You will be responsible for strategic planning, data analysis, and continuous improvement initiatives within the configuration operations.

Responsibilities

• Oversee configuration operations teams, providing strategic direction and mentorship.
• Establish and maintain strong, long-term relationships with key clients at an executive level.
• Conduct high-level data analysis to identify trends and opportunities, developing strategic recommendations.
• Lead the development of communication strategies to convey configuration options and recommendations to clients.
• Collaborate with internal departments to ensure seamless configuration and service delivery.
• Conduct advanced gap analysis to evaluate complex client requirements and provide insights for solution design.
• Lead training programs for clients and internal teams on advanced configuration tools and processes.
• Oversee post-implementation activities, resolving advanced configuration issues and ensuring client satisfaction.
• Propose and lead enhancements to improve configuration efficiency and effectiveness.
• Lead and participate in User Acceptance Testing (UAT) for advanced product enhancements.

Requirements

• Bachelor's Degree or Master's Degree in Engineering, Business or Health Administration.
• 10+ years of experience in pharmacy benefit management and external regulator guidelines.
• Experience in a leadership role overseeing teams and developing them.
• Ability to prioritize and handle multiple projects without missing deadlines.
• Excellent oral and written communication skills.
• Excellent analytical and problem-solving skills.

Nice-to-haves

• Experience working with Azure and SQL.
• Pharmacy Technician accreditation.
• Project Management Certification/Experience.

Benefits

• Flexible hybrid work model with certain on-site workdays.
• Equal employment opportunities and a commitment to diversity and inclusion.