Director Consulting Services Healthcare Payer

$134,400 - $235,200/Yr

CGI - Canton, MA

Full-time - Senior

Canton, MA

Professional, Scientific, and Technical Services

About the position

The Director of Consulting Services for Healthcare Payer is a senior management role focused on leading a dynamic portfolio of engagements for key clients. This position emphasizes business development and the delivery of high-quality consulting services, managing a sub-P&L, fostering client relationships, and guiding team members to drive profitable growth. The role requires deep expertise in the Healthcare industry, particularly in IT, and involves overseeing a team of consultants, spearheading strategic pursuits, and ensuring client satisfaction through effective service delivery.

Responsibilities

• Build and maintain strong relationships with clients, ensuring their needs are met and exceeded.
• Oversee the delivery of services to clients, ensuring high standards and client satisfaction.
• Identify and develop new business opportunities within existing and new accounts.
• Lead the creation of proposals and continuously evolve solution offerings.
• Provide guidance and leadership to a team of professionals, including direct reports and global delivery teams.
• Ensure the success of client engagements through effective use of global delivery and vendor partners.
• Partner with account management teams to manage and enhance client satisfaction.
• Implement best practices in delivery and customer management, including succession planning, performance reviews, and financial management.
• Contribute to business strategy and budget planning.
• Oversee the profitability of engagements and manage P&L responsibilities.
• Handle contract negotiations with clients.
• Manage the operational aspects of client engagements.

Requirements

• Proven experience in client relationship management and service delivery.
• Strong leadership skills with experience managing teams.
• Excellent communication and negotiation skills.
• Ability to develop and implement business strategies.
• Financial acumen with experience managing P&L.
• Familiarity with global delivery models and vendor management.
• Minimum of 5 years leading medium to large teams of IT professionals.
• At least 10 years of experience in defining, selling, and delivering business and IT solutions.
• 5+ years of Healthcare Payer business experience.
• Proven experience managing a P&L within a consulting organization or a significant management role within a practice.
• Demonstrated ability to create and implement growth strategies in a consulting services environment.
• Experience in business development, including strategic sales planning.
• Solid understanding of budgets, forecasting, planning, P&L management, complex pricing models, and contracts management.
• Proven ability to build and maintain relationships with C-level client executives, aiming to become their trusted advisor.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• A keen, flexible, and solution-oriented intellect.
• Superior conceptual thinking, analytical, and problem-solving skills.
• Deep expertise in the Healthcare industry, particularly in IT and related delivery capabilities.
• Ability to bring innovative solutions and thought leadership to clients.
• Experience in leading strategic pursuits, proposal development, and delivering compelling presentations.
• Bachelor's degree required. Master's degree is a plus.
• Ability to travel as required.

Nice-to-haves

• Master's degree in a relevant field.

Benefits

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs