Shutterfly - Eden Prairie, MN

posted about 2 months ago

Full-time - Senior
Eden Prairie, MN
1,001-5,000 employees
Personal and Laundry Services

About the position

The Director of Creative Service Operations at Shutterfly is responsible for leading the Production, Operations, and Creative Production Studio teams. This role focuses on driving organizational effectiveness and ensuring the timely delivery of creative products. The director will collaborate with various departments, manage vendor relationships, and oversee project management processes to enhance the creative team's performance and culture.

Responsibilities

  • Lead the Production, Operations, and Creative Production Studio teams.
  • Collaborate with the VP, Creative to plan annual departmental activities and transformations.
  • Ensure Creative Producers and Operations Specialists have the necessary information for workload forecasts.
  • Manage project scope and align expectations among stakeholders.
  • Provide accurate reporting on project status, resource capacity, and costs.
  • Identify and escalate project delivery issues and risks in a timely manner.
  • Introduce new tools and methodologies to improve workflow and communication.
  • Define workflows for emerging internal capabilities such as in-house video and marketing personalization.
  • Source and manage external creative vendor support, including budget management.
  • Support hiring managers in onboarding new hires and developing training materials.
  • Organize team-building events and foster connections across the department.
  • Develop clear roles, responsibilities, and career path options for team members.
  • Gather feedback on team health and drive forward action.

Requirements

  • 10+ years of experience in creative operations.
  • 4+ years of experience managing people in project management or coordination roles.
  • Extensive program management experience on complex projects.
  • Proven track record of delivering multiple projects simultaneously.

Nice-to-haves

  • PMP credentials strongly preferred.
  • Ecommerce experience preferred.
  • Familiarity with Design Ops or facilitation experience preferred.
  • Experience with digital asset management and workflow software.

Benefits

  • Health insurance
  • 401k plan
  • Paid holidays
  • Flexible scheduling
  • Professional development opportunities
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