Exeter Finance Corp
posted about 2 months ago
At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. The Director of Credit Bureau Reporting plays a crucial role in this mission by ensuring the accurate and timely processing of monthly credit bureau files and responding to daily credit bureau inquiries. This position is responsible for analyzing the monthly Credit Reporting file and developing, implementing, and adhering to best practices and processes to minimize risk and potential loss. The Director will lead and guide the daily activities of the credit bureau reporting teams, establishing and maintaining strong partnerships with Compliance and Audit departments. The Director will establish goals and performance objectives while driving process improvements within the organization. A key focus will be on improving customer satisfaction and process quality by monitoring performance and providing constructive feedback. The role also involves providing training and development support for managers in performance management and coaching their associates. Ensuring adherence to established operational methods, procedures, service standards, and applicable state and federal laws is essential. The Director will address human resources issues, such as attendance and interpersonal conflicts, and will be involved in the recruitment process for customer service representatives. Additionally, the Director will create system and process enhancements, prepare performance reports by collecting, analyzing, and summarizing data and trends, and actively participate in projects, including providing requirements and UAT testing. This position is integral to building the brand through accurate credit bureau reporting and driving results that align with the company’s vision of being a premier finance company known for its People, Performance, and Service.