Director Customer Logistics

Ryder - Hagerstown, MD

Full-time - Senior

Hagerstown, MD

Rental and Leasing Services

About the position

The Director Customer Logistics is responsible for managing operations, safety, financial performance, and customer relations across multiple warehouse locations. This role focuses on deploying LEAN and Continuous Improvement strategies, expanding business with existing customers, and participating in business development for new clients. The position typically oversees $10M to $30M in operating revenue and may involve additional responsibilities in transportation, packaging, and reverse logistics.

Responsibilities

• Build and maintain relationships with customers at a regional or corporate level based on operational execution and value creation.
• Represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR).
• Forecast, plan, manage and ensure assigned accounts meet defined financial targets.
• Develop and implement mitigation plans as necessary.
• Manage operations to meet or exceed internal and external Key Performance Indicators (KPIs).
• Lead account(s) during peak seasons, special projects, and implementations.
• Identify expansion opportunities with current customers.
• Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets.
• Oversee the deployment of Ryder's Lean Guiding Principles and foster a culture of continuous improvement.
• Hire, train, guide and supervise Group Logistics Managers (GLM) I and II.

Requirements

• Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) years related experience required.
• Master's degree preferred.
• Eight (8) years or more Logistics/supply chain experience in multiple locations required.
• Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required.
• Six (6) years or more managing, leading and developing direct reports required.
• Six (6) years or more managing large multi-level teams required.
• Five (5) years or more P&L responsibility including forecasting and managing financial targets required.
• Five (5) years or more prior experience implementing a LEAN work environment preferred.
• Four (4) years or more managing customer KPIs required.
• Four (4) years or more managing customer relationship and interaction required.
• Three (3) years or more experience providing customer and senior level management presentations preferred.

Nice-to-haves

• Some sales experience preferred.
• Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred.

Benefits

• Comprehensive health and welfare benefits including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family and parental leave.
• Tax-advantaged 401(k) retirement savings plan.