Norfolk Southern - Atlanta, GA
posted about 2 months ago
Full-time - Senior
Atlanta, GA
Rail Transportation
About the position
The Director of Customer Logistics is responsible for leading the Customer Logistics team to ensure a best-in-class customer experience, driving competitive advantage through proactive customer engagement. This role involves setting strategic goals, collaborating across multiple groups, and promoting a united vision to achieve departmental objectives. The Director will also focus on performance metrics to ensure high-quality service delivery and participate in industry conferences to implement leading practices.
Responsibilities
- Directs subordinate managers to prioritize tasks efficiently to meet customer demand.
- Guides managers in resolving customer inquiries and demands using expert knowledge of customer needs.
- Develops and drives performance metrics to ensure quality customer service.
- Ensures alignment with processes and quality standards across the team.
- Participates in industry conferences to deploy optimal customer engagement practices.
Requirements
- Minimum of 6-10 years of relevant experience in customer logistics or a related field.
- Preferred 11-15 years of experience in a leadership role.
- Bachelor's Degree (BS, MBA) is preferred.
- Understanding of systems used by Marketing and Customer Logistics departments.
- Knowledge of customer logistics support systems and customer channel strategies.
Nice-to-haves
- Problem-solving skills
- Decision-making abilities
- Ability to empower others
- Collaboration skills
- Creativity
- Candor
- Informed risk-taking
- Strong communication and presentation skills.
Benefits
- Opportunities for growth across the organization
- Collaborative team environment
- Commitment to safety and innovation
- Focus on sustainability and reducing carbon emissions.
