Director Customer Logistics

Norfolk Southern - Atlanta, GA

Full-time - Director

Atlanta, GA

Rail Transportation

About the position

The Director of Customer Logistics at Norfolk Southern is responsible for leading the Customer Logistics team to ensure a superior customer experience, driving competitive advantage through proactive engagement. This role involves setting strategic goals, collaborating across departments, and promoting a unified vision to enhance productivity and customer satisfaction.

Responsibilities

• Directs subordinate managers to prioritize tasks efficiently to meet customer demand.
• Guides managers in resolving customer inquiries using expert knowledge of unique customer needs.
• Develops and drives performance metrics to ensure quality customer service delivery.
• Ensures alignment with processes and quality standards across the team.
• Participates in industry conferences to implement leading practices for customer engagement.

Requirements

• 6-10 years of relevant experience in customer logistics or a related field.
• Bachelor's Degree (BS, MBA) preferred.
• Understanding of systems used by Marketing and Customer Logistics departments.
• Knowledge of customer logistics support systems and channel strategies.

Nice-to-haves

• 11-15 years of experience in a similar role.
• Strong problem-solving and decision-making skills.
• Ability to empower and collaborate with team members.
• Creativity and candor in communication.
• Effective presentation skills.

Benefits

• Opportunities for growth within the organization.
• Collaborative team environment.
• Commitment to safety and innovation.