Director, Customer Marketing

Unclassified - Atlanta, GA

Full-time - Senior

Atlanta, GA

About the position

At Omnissa, customer experience is a top priority, evident in our thousands of loyal and happy customers globally, and we are passionate about telling their stories and making their powerful voices heard. This is a key reason why we are continuing to expand our awesome and incredibly high-performing Customer Marketing team. We're looking for a seasoned executive to lead the charge and take our dynamic program to the next level. The ideal candidate is someone who first and foremost loves working with customers, is results-driven, and excels at building and expanding innovative and highly strategic programs that map to business priorities. This candidate must also love technology, embrace new challenges, and be an exceptional people manager where employee development is a priority. Reporting to the Sr. Dir of Solutions & Customer Marketing, the candidate must also love to have fun!

Responsibilities

• Develop an enterprise-class customer marketing program aligned with enterprise strategy.
• Foster brand awareness and increase sales through customer advocacy.
• Create an integrated strategy for customer engagement and advocacy.
• Activate Omnissa advocates through digital and in-person events.
• Drive process maturity to enhance team efficiency and customer experience.
• Uncover and amplify customer success stories.
• Manage advocate acquisition, development, and promotion.
• Support sales cycle and deal closure.
• Lead and develop a high-performing team.
• Establish key performance indicators for content and program evaluation.

Requirements

• Bachelor's degree in marketing, business, or related field.
• 10-15+ years of customer marketing experience.
• Proven track record in launching and driving cross-functional customer engagement programs.
• Experience in customer advisory boards, summits, and conference speaking engagements.
• Proficiency in creating Executive Briefing Centers (EBCs) and engaging experiences.
• Expertise in customer storytelling.
• Strong relationship building skills with internal stakeholders.
• Outstanding project management and organizational skills.
• Executive presence with excellent communication skills.
• Leadership skills with a focus on team development.
• Analytical mindset with experience in data-driven decision-making.
• Ability to travel up to 10% of the time.

Nice-to-haves

• Strong writing and presentation skills.
• Problem-solving, analytical, and budget management skills.
• Experience in team building and mentoring.
• Adaptability to fast-paced environments.