Director, Customer Operations

$134,800 - $165,200/Yr

The Coca-Cola Company - Atlanta, GA

Full-time - Senior

Atlanta, GA

5,001-10,000 employees

Beverage and Tobacco Product Manufacturing

About the position

The Director, Customer Operations on the Roark Account Team is responsible for interfacing with customers and the account team to configure and manage fulfillment of account-based equipment, service, and supply chain solutions. This role is crucial in driving beverage quality, revenue, and profit while ensuring effective cost management to become the customer's most valued supplier. The position involves building customer operations plans and identifying opportunities to enhance quality, service, and productivity across the system.

Responsibilities

• Lead customer selling efforts of operational products & services and customer stewardship
• Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
• Lead short and long term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
• Develop project plans with timelines, forecasts, resource allocation plans and financial impact for key operational initiatives
• Lead internal project team resources and project communication with customer and account team
• Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts
• Identify key drivers of service to create solutions to beverage equipment related expenses that decrease costs, increase quality and deliver additional profit to the customer and The Coca-Cola Company.

Requirements

• BS/BA (or equivalent) required
• MS/MA/MBA (or equivalent) preferred
• Previous experience in a face-to-face customer sales or operations role calling on senior level buyers
• 3 or more years customer management experience or customer operational management experience
• 2-4 years of general Operations experience
• 2-4 years of Project Management experience
• Experience working with data, specifically manipulation and analysis
• Technical capability (equipment and online tools) to create operational solutions and utilize system tools to deliver customer value
• Financial Acumen to build and manage service and equipment expense budgets
• Presentation development and delivery skills
• Ability to communicate a compelling story to motivate and align internal and external clients
• Strategic thinking to create a strategic plan that addresses customer needs while driving company profitability.

Nice-to-haves

• Leadership
• Waterfall Project Management
• Business Planning
• Sales Process
• Relationship Building
• Customer Relationship Management (CRM)
• Sales Management
• Consultative Sales Management
• Sales Forecasting
• Group Problem Solving
• Communication
• Operational Assessment
• Long Term Planning
• Decision Making
• Business Development
• Solutions Selling

Benefits

• Vacation & Paid Time Off
• 401K Plan with 10% match
• Health Insurance