Northern Virginia Electric Cooperative - Manassas, VA
posted 5 days ago
The Director of Customer Operations at NOVEC is responsible for leading customer-facing functions, including the Contact Center, billing processes, and field operations. This role involves developing and executing strategic plans to enhance customer engagement and ensure exceptional service delivery. The position requires strong leadership skills to manage a team of approximately 50 employees, including 5 direct reports, and to drive organizational change in response to evolving customer expectations.