Director, Customer Service (Call Center)
Costco•Reno, NV
395d•$100,000 - $110,000
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About The Position
The Director, Member Advocate Center is responsible for the strategic planning and execution of all staffing matters and employee relations within the call center. This role emphasizes recruiting and retaining staff, enhancing member experience, and ensuring quality management through continuous staff development programs. The Director will lead a high-performing team and focus on improving service, knowledge, skills, and morale among employees.
