Director, Data Center Operations

JLL - Washington, DC

Full-time - Mid Level

Remote - Washington, DC

251-500 employees

Real Estate

About the position

The Sr. Facility Manager - Critical Environments at JLL is responsible for overseeing the operations of assigned data center facilities, ensuring compliance with local, state, and federal regulations. This role involves managing a team of facility management professionals and maintaining relationships with third-party vendors. The position focuses on optimizing facility performance, implementing maintenance programs, and developing long-term strategies to support the digital economy.

Responsibilities

• Oversee the day-to-day operations of the data center facility, including power distribution, cooling systems, fire suppression, security systems, and environmental controls.
• Ensure all critical systems are functioning optimally at all times.
• Develop and implement long-term facility strategies aligned with the organization's goals.
• Evaluate emerging technologies and industry trends to drive innovation and optimize the facility.
• Develop and implement a comprehensive maintenance program for the data center.
• Coordinate with maintenance staff or contractors to execute maintenance activities with minimal impact on operations.
• Oversee and coordinate major facility projects, including expansions and equipment upgrades.
• Develop project plans, manage timelines, budgets, and resources for successful project execution.
• Develop and maintain emergency response plans and conduct regular drills.
• Identify potential risks and vulnerabilities within the data center facility and develop risk mitigation strategies.
• Engage and manage relationships with vendors and service providers.
• Implement and manage an effective environmental monitoring system in the data center.
• Continuously monitor and forecast the data center's power, cooling, and space requirements.
• Ensure the data center facility meets all relevant regulatory requirements and industry standards.
• Manage the data center's operational budget, ensuring cost-effective operations and adherence to financial targets.
• Lead a team of facility operations staff, providing guidance, mentorship, and support.
• Effectively communicate with various stakeholders, providing updates on facility operations and projects.

Requirements

• Hands-on experience working in a data center/critical facility, including UPS systems, emergency generators, and switchgears.
• High School diploma or GED equivalent.
• 10+ years related work experience.
• 7+ years supervisory experience.
• Working knowledge of computer applications including Word and Excel.
• Demonstrated verbal/written communication skills.

Nice-to-haves

• Corrigo Experience.
• MCIM / Salesforce Experience.
• Zendesk Experience.
• Service Now Experience.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays