Director, Deal Desk & Sales Operations

$150,000 - $175,000/Yr

Workwave - Salt Lake City, UT

Full-time - Senior

Remote - Salt Lake City, UT

Professional, Scientific, and Technical Services

About the position

The Director, Deal Desk & Sales Operations at WorkWave plays a pivotal role in supporting the Enterprise Sales team by streamlining the contracting process and ensuring seamless deal execution. Reporting directly to the Sr. Director of Revenue Operations, this individual is instrumental in deal formation and execution, enhancing sales efficiency and effectiveness. Acting as the organizational hub during deal management, the Director ensures involvement and buy-in from internal stakeholders, professionalizes the organization, and maximizes revenues. This role is critical for ensuring quarter-end success related to revenue recognition, compliance, and sales goals, serving a vital function in the smooth selling and contracting process. Strong communication, problem-solving, analytical, and critical thinking skills are essential for success in this role. In this position, the Director will oversee the review and approval process for all deals, ensuring accuracy, compliance, and alignment with company policies. They will act as a critical gatekeeper to maintain the integrity of deal data and documentation. Additionally, the Director will lead the redesign and optimization of the contracting process to improve efficiency and reduce cycle times, developing and implementing standardized templates and workflows to ensure consistency and compliance across all contracts. The Director will partner closely with the Enterprise Sales team to provide strategic support and guidance on complex deals, serving as the primary point of contact for Sales reps and providing expert advice on deal structuring, pricing, and contract terms. Establishing clear guidelines and expectations for Sales reps regarding deal submission and approval processes is also a key responsibility, along with developing and delivering training programs to ensure Sales reps are well-versed in Deal Desk procedures and best practices. Furthermore, the Director will maintain collaborative relationships and provide support to Sales, Finance, Legal, and Business Operations functions, ensuring a thorough understanding of current systems, tools, and requirements for processing deals.

Responsibilities

• Oversee the review and approval process for all deals, ensuring accuracy, compliance, and alignment with company policies.
• Act as a critical gatekeeper to maintain the integrity of deal data and documentation.
• Lead the redesign and optimization of the contracting process to improve efficiency and reduce cycle times.
• Develop and implement standardized templates and workflows to ensure consistency and compliance across all contracts.
• Partner closely with the Enterprise Sales team to provide strategic support and guidance on complex deals.
• Serve as the primary point of contact for Sales reps, providing expert advice on deal structuring, pricing, and contract terms.
• Establish clear guidelines and expectations for Sales reps regarding deal submission and approval processes.
• Develop and deliver training programs to ensure Sales reps are well-versed in Deal Desk procedures and best practices.
• Gain a thorough understanding of current systems, tools, and requirements for processing deals.
• Maintain collaborative relationships and provide support to Sales, Finance, Legal, and Business Operations functions.

Requirements

• Bachelor's degree in business or a technical discipline.
• 10+ years of experience in sales support, order management, product strategies, or similar functions, with a minimum of 3-5 years in sales operations within a SaaS environment.
• Proficiency in Salesforce, Tableau, and other CRM systems; experience with CPQ, Docusign, NetSuite, SugarCRM, Pardot, and Clari Revenue Management is a plus.
• Strong understanding of sales processes, contract management, and pricing strategies.
• Excellent analytical, organizational, and communication skills.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Strong interpersonal skills and a history of successful working relationships with field sales.
• Proven ability to effectively communicate and collaborate with all levels within the organization.
• Flexible and adaptive to changing priorities, with the ability to prioritize workload to meet deadlines.

Nice-to-haves

• Strong business judgment with an ability to identify and independently resolve a variety of moderately complex challenges.
• Ability to work in a high-volume, dynamic, and fast-paced environment, making quick decisions.
• Demonstrated abilities and solid knowledge related to contract and order processing.
• Proven skills in metrics management and driving process improvements that resulted in efficiencies and higher quality.
• Expert communication skills, both verbal and written.
• Strong work ethic with a desire to put forth the best solution possible.
• Ability to take direction, listen closely, and work independently based on directions and guidelines.
• Extremely strong planning and organization skills.

Benefits

• Health and dental insurance coverage.
• 401k with company match.
• Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays.
• Up to 4 weeks paid bonding leave.
• Free subscription to the Calm App for you and up to 4 dependents.
• Tuition reimbursement.
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc.
• Quarterly awards based on peer nominations.
• Regional discounts and perks.
• Opportunities to participate in charitable events and give back to the community.