Unclassified - Denver, CO
posted 4 months ago
Join the Dumb Friends League and make a difference in the lives of animals and people in the community! We are looking for a Director of Development Database to lead our data analytics strategy and manage our CRM system. The ideal candidate will have a strong background in data analytics, leadership experience, and a passion for leveraging data to drive social impact. The Director of Development Database Management leads the development team's database and data analytics strategy, managing data collection, gift and date processing, analysis, optimization, and reporting to support the mission and initiatives of the organization. In this role, you will administer the organization's Customer Relationship Management (CRM) system (i.e., Bonterra's EveryAction) to support fundraising and donor management activities. You will develop and implement a comprehensive development data analytics strategy that aligns with the development team and organization's goals. Collaborating with senior leadership, you will identify key performance indicators (KPIs) and metrics to track progress on fundraising activities, donor segmentation, campaign effectiveness, and other key metrics. Your strategic guidance, actionable insights, and recommendations based on data analysis will inform decision-making processes. You will customize and configure CRM workflows, processes, and reports to meet stakeholder needs, while also training and supporting team members on CRM usage to ensure the adoption of best practices and efficient utilization of system capabilities. Overseeing the collection, storage, and maintenance of data, you will ensure accuracy, integrity, compliance, privacy, and security. Conducting advanced data analysis to identify trends, patterns, and insights will be crucial in informing strategic decisions. You will create and deliver regular and ad-hoc reports and presentations to stakeholders, including the Board of Directors, executive leadership, and other collaborators. Additionally, you will develop and maintain data models, reporting systems, and dashboards, and create data visualization tools to effectively communicate complex data insights. Your role will involve working closely with program managers, fundraisers, and other departments to understand their data needs and provide analytical support. You will facilitate data sharing and collaboration across the organization, seek opportunities to collaborate with IT and other departments to integrate CRM with other systems and tools, and coordinate vendor selection, contracts, and negotiations. Your responsibilities will also include managing relationships with CRM vendors and other third-party service providers, monitoring vendor performance, and ensuring adherence to service level agreements. As a leader, you will manage and develop an effective staff, providing communication, leadership, guidance, and resources. You will determine staff qualifications and competency, recruit, interview, select, hire, train, orient, mentor, evaluate, coach, counsel, discipline, and reward team members. Establishing and monitoring staff safety and regulatory compliance will also be part of your duties. You will work in collaboration with the Development and Communications teams to support fundraising efforts and campaigns, participate in donor events, meetings, and tours, and support grant writing and fundraising efforts with data-driven insights and impact analysis. Overall, this position is pivotal in ensuring the development team's data infrastructure is scalable and adaptable to future needs, while maintaining high standards of data quality and compliance.