Director, Development CRM Database Management - Hybrid Opportunity

$115,000 - $127,000/Yr

Dumb Friends League - Denver, CO

Full-time - Senior

Denver, CO

About the position

The Director of Development Database Management at Dumb Friends League is responsible for leading the organization's data analytics strategy and managing its CRM system. This role focuses on optimizing data collection, processing, analysis, and reporting to support fundraising and donor management activities, ultimately driving social impact through effective data utilization.

Responsibilities

• Administer the organization's Customer Relationship Management (CRM) system to support fundraising and donor management activities.
• Develop and implement a comprehensive development data analytics strategy that aligns with the development team and organization's goals.
• Collaborate with senior leadership to identify key performance indicators (KPIs) and metrics to track progress on fundraising activities.
• Provide strategic guidance, actionable insights, and recommendations based on data analysis to inform decision making.
• Customize and configure CRM workflows, processes, and reports to meet stakeholder needs.
• Train and support team members on CRM usage, ensuring adoption of best practices and efficient utilization of system capabilities.
• Oversee the collection, storage, and maintenance of data to ensure accuracy, integrity, compliance, privacy and security.
• Conduct advanced data analysis to identify trends, patterns, and insights that inform strategic decisions.
• Create and deliver regular and ad-hoc reports and presentations to stakeholders, including the Board of Directors and executive leadership.
• Develop and maintain data models, reporting systems, and dashboards.
• Create and maintain data visualization tools to effectively communicate complex data insights.
• Work closely with program managers, fundraisers, and other departments to understand their data needs and provide analytical support.
• Facilitate data sharing and collaboration across the organization.
• Seek opportunities to collaborate with IT and other departments to integrate CRM with other systems and tools.
• Coordinate vendor selection, contracts, and negotiations.
• Recommend and implement new software and tools to enhance data capabilities.
• Manage relationships with CRM vendors and other third-party service providers.
• Monitor vendor performance and ensure adherence to service level agreements.
• Ensure the development team's data infrastructure is scalable and adaptable to future needs.
• Develop, implement, and monitor data quality standards and procedures.
• Conduct regular audits and quality checks to maintain clean and reliable data.
• Identify opportunities for process improvement and automation in CRM management, data processing, and reporting.
• Implement and maintain gift acceptance policies and procedures.
• Document procedures and processes related to CRM administration, data management, gift processing, and training.
• Stay updated on industry trends and advancements in CRM technology and data management practices.
• Manage and develop an effective staff, providing communication, leadership, guidance, and resources.

Requirements

• Bachelor's degree in Business Administration, Information Technology, Non-Profit Management, or related field.
• Eight years of progressive responsibility in CRM administration, data management, and gift processing, including five years of experience leading teams.
• Strong proficiency in CRM systems (e.g., EveryAction, Salesforce, Raiser's Edge) and data analytics tools (e.g., Tableau, Power BI).
• Working knowledge of gift acceptance and entry policies, including compliance requirements and best practices.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data sets and generate meaningful insights.
• Strong leadership and management skills, with experience supervising a team and driving operational excellence.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence key stakeholders.
• Detail-oriented with strong organizational skills and ability to manage multiple priorities.

Nice-to-haves

• Certification in CRM administration (e.g., Salesforce Administrator, Raiser's Edge Professional).
• Experience in designing and implementing data integration solutions.
• Knowledge of fundraising principles and donor management best practices.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Paid holidays
• Paid time off
• League-paid Life and Short-Term Disability Insurance
• Sabbatical program
• Relocation assistance