Director, Development CRM Database Management - Hybrid Opportunity

$115,000 - $127,000/Yr

Dumb Friends League - Denver, CO

Full-time - Senior

Denver, CO

About the position

Join the Dumb Friends League and make a difference in the lives of animals and people in the community! We are looking for a Director of Development Database to lead our data analytics strategy and manage our CRM system. The ideal candidate will have a strong background in data analytics, leadership experience, and a passion for leveraging data to drive social impact. The Director of Development Database Management leads the development team's database and data analytics strategy, managing data collection, gift and date processing, analysis, optimization, and reporting to support the mission and initiatives of the organization. This role involves administering the organization's Customer Relationship Management (CRM) system (i.e., Bonterra's EveryAction) to support fundraising and donor management activities. The Director will develop and implement a comprehensive development data analytics strategy that aligns with the development team and organization's goals. Collaboration with senior leadership is essential to identify key performance indicators (KPIs) and metrics to track progress on fundraising activities, donor segmentation, campaign effectiveness, and other key metrics. The Director will provide strategic guidance, actionable insights, and recommendations based on data analysis to inform decision-making. Customizing and configuring CRM workflows, processes, and reports to meet stakeholder needs is a critical aspect of this role. Additionally, the Director will train and support team members on CRM usage, ensuring adoption of best practices and efficient utilization of system capabilities. The position also requires overseeing the collection, storage, and maintenance of data to ensure accuracy, integrity, compliance, privacy, and security. Conducting advanced data analysis to identify trends, patterns, and insights that inform strategic decisions is a key responsibility. The Director will create and deliver regular and ad-hoc reports and presentations to stakeholders, including the Board of Directors, executive leadership, and other collaborators. Furthermore, the role involves developing and maintaining data models, reporting systems, and dashboards, as well as creating and maintaining data visualization tools to effectively communicate complex data insights. The Director will work closely with program managers, fundraisers, and other departments to understand their data needs and provide analytical support, facilitating data sharing and collaboration across the organization. This position also includes managing relationships with CRM vendors and other third-party service providers, ensuring the development team's data infrastructure is scalable and adaptable to future needs, and implementing and maintaining gift acceptance policies and procedures. People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization, requiring clear, understandable, cooperative, professional, and respectful communication in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Responsibilities

• Administer the organization's Customer Relationship Management (CRM) system (i.e., Bonterra's EveryAction) to support fundraising and donor management activities.
• Develop and implement a comprehensive development data analytics strategy that aligns with the development team and organization's goals.
• Collaborate with senior leadership to identify key performance indicators (KPIs) and metrics to track progress on fundraising activities, donor segmentation, campaign effectiveness, and other key metrics.
• Provide strategic guidance, actionable insights, and recommendations based on data analysis to inform decision making.
• Customize and configure CRM workflows, processes, and reports to meet stakeholder needs.
• Train and support team members on CRM usage, ensuring adoption of best practices and efficient utilization of system capabilities.
• Oversee the collection, storage, and maintenance of data to ensure accuracy, integrity, compliance, privacy and security.
• Conduct advanced data analysis to identify trends, patterns, and insights that inform strategic decisions.
• Create and deliver regular and ad-hoc reports and presentations to stakeholders, including the Board of Directors, executive leadership, and other collaborators.
• Develop and maintain data models, reporting systems, and dashboards.
• Create and maintain data visualization tools to effectively communicate complex data insights.
• Ensure reports and visualizations are tailored to the needs of different audiences.
• Work closely with program managers, fundraisers, and other departments to understand their data needs and provide analytical support.
• Facilitate data sharing and collaboration across the organization.
• Seek opportunities to collaborate with IT and other departments to integrate CRM with other systems and tools.
• Coordinate vendor selection, contracts, and negotiations.
• Recommend and implement new software and tools to enhance data capabilities.
• Collaborate with vendors to implement system upgrades and enhancements.
• Manage relationships with CRM vendors and other third-party service providers.
• Monitor vendor performance and ensure adherence to service level agreements.
• Ensure the development team's data infrastructure is scalable and adaptable to future needs.
• Develop, implement, and monitor data quality standards and procedures.
• Manage data imports, exports, and integration with other platforms.
• Conduct regular audits and quality checks to maintain clean and reliable data.
• Identify opportunities for process improvement and automation in CRM management, data processing, and reporting.
• Implement and maintain gift acceptance policies and procedures.
• Document procedures and processes related to CRM administration, data management, gift processing, and training.
• Stay updated on industry trends and advancements in CRM technology and data management practices.
• Manage and develop an effective staff: providing effective communication, leadership, guidance and resources.
• Determine staff qualifications and competency: recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards.
• Establishes and monitors staff safety and regulatory compliance.
• Work in collaboration with the Development and Communications teams to support fundraising efforts and campaigns, such as providing impact stories and reports resulting in financial support.
• Participate in donor events, meetings and tours.
• Support grant writing and fundraising efforts with data-driven insights and impact analysis.
• Ensure program grant compliance, and quality of services and evaluations.

Requirements

• Strong proficiency in CRM systems (e.g., EveryAction, Salesforce, Raiser's Edge) and data analytics tools (e.g., Tableau, Power BI).
• Working knowledge of gift acceptance and entry policies, including compliance requirements and best practices.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data sets and generate meaningful insights.
• Strong leadership and management skills, with experience supervising a team, driving operational excellence, and informing organizational strategies.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence key stakeholders.
• Detail-oriented with strong organizational skills and ability to manage multiple priorities.
• Bachelor's degree in Business Administration, Information Technology, Non-Profit Management, or related field.
• Eight years progressive responsibility in CRM administration, data management, and gift processing including five years of experience leading teams.

Nice-to-haves

• Certification in CRM administration (e.g., Salesforce Administrator, Raiser's Edge Professional).
• Experience in designing and implementing data integration solutions.
• Knowledge of fundraising principles and donor management best practices.
• Ability to adapt to changing priorities and handle confidential information with discretion.

Benefits

• Disability insurance
• Relocation assistance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Vision insurance
• 401(k) matching
• Sabbatical