Director, Digital Marketing Solution Consultants

Thomson Reuters - Eagan, MN

Full-time - Senior

Hybrid - Eagan, MN

10,001+ employees

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About the position

The Director, Digital Marketing Solutions Consultants will lead a dynamic team of four managers and their teams who are responsible for delivering high-quality digital marketing expertise and guidance to both prospective and current customers. This role requires a visionary leader with a strong background in digital marketing practices and a proven track record of driving strategic, customer-centric change. The ideal candidate will have exceptional communication skills, prior customer success experiences with large and complex customers, and the ability to activate a newly formed and dynamic team. In this role, you will scale and activate the new Solution Consultant organization of up to 40 digital marketing experts. You will lead a team of Managers in crystalizing team goals, norms, and cadences that will define the team's operating model. Additionally, you will define partnership models with key stakeholders across Sales, Client Executives, Digital Marketers, and other teams to ensure ongoing coordination and on-time, in-scope delivery of solutions to customers. Establishing, embedding, and managing a set of KPIs for the performance of the team, with a bias toward customer performance and financial outcomes, will be crucial. Over time, you will gather, prioritize, and share client feedback to drive product innovation and grow customer spend and retention. Participation in revenue and growth planning will also be a key aspect of your responsibilities.

Responsibilities

• Lead a team of four managers and their teams in delivering digital marketing expertise to customers.
• Scale and activate the Solution Consultant organization of up to 40 digital marketing experts.
• Define and implement team goals, norms, and operating models.
• Establish partnership models with key stakeholders to ensure coordinated delivery of solutions.
• Manage and report on KPIs focused on customer performance and financial outcomes.
• Gather and prioritize client feedback to drive product innovation and enhance customer retention.
• Participate in revenue and growth planning.

Requirements

• Bachelor's degree required.
• A minimum of 10 years of experience in digital marketing, with at least 5 years in a leadership role.
• Strong understanding of digital marketing channels, including SEO/SEM, social media, content marketing, and analytics.
• Strong leadership, people management, and team building skills essential.
• Excellent communication, negotiation, and presentation skills.
• Solid analytical and problem-solving abilities, with a focus on providing practical business solutions.
• Ability to work directly with clients to address and resolve escalations.
• Ability to identify problem areas, trends, and opportunities, and take appropriate action.

Benefits

• Hybrid Work Model: Flexible working environment (2-3 days a week in the office).
• Comprehensive benefit plans for work-life balance.
• Flexible vacation and two company-wide Mental Health Days Off.
• Work from another location for up to 8 weeks a year.
• Headspace app subscription for mental wellbeing.
• Retirement and savings plans, tuition reimbursement, and employee incentive programs.
• Resources for mental, physical, and financial wellbeing.
• Access to LinkedIn Learning and internal Talent Marketplace for professional development.
• Two paid volunteer days annually and employee-driven Business Resource Groups.