Unclassified

posted about 1 month ago

Full-time - Senior
10,001+ employees

About the position

The Digital Marketing Director is responsible for the strategic direction of proactive, integrated, and effective digital marketing solutions within MercyOne. This role provides ministry oversight and leadership of integrated digital marketing strategies, including the development and implementation of digital growth and consumer engagement plans that reflect the digital interaction of the customer and support the organization's strategic plan. The Director is accountable for all aspects of digital marketing platform technologies and consumer engagement initiatives, setting performance metrics, measuring outcomes, and modifying strategies to achieve a positive return on investment. In this capacity, the Director leads the digital marketing team and oversees platforms including consumer websites, CRM systems, marketing automation (email and mobile), and digital health programs. The role also involves overseeing MercyOne's digital content development and brand initiatives to support the website and CRM/email marketing efforts. Operationally, the Director supports digital marketing platform business case analysis and budget management. The essential functions of this position include creating digital marketing strategies and plans for key technology platforms, focusing on website management, CRM, marketing automation, and online reviews. The Director will oversee the integration of prospect and provider data in digital marketing platforms for health ministry, ensuring timely updates of new information across all digital channels. Building strong working relationships with health ministry executives, operations leaders, and other stakeholders is crucial, as is mentoring and guiding the digital marketing team to foster collaboration and staff development. The Director will also lead the ministry's CRM and marketing automation functions, manage vendor relationships, and advise the Executive Leadership Team on digital marketing engagement strategies and trends in healthcare.

Responsibilities

  • Provide strategic direction for integrated digital marketing solutions.
  • Lead the digital marketing team and oversee digital marketing platforms.
  • Develop and implement digital growth and consumer engagement plans.
  • Set performance metrics and measure outcomes for digital marketing initiatives.
  • Oversee digital content development and brand initiatives for the website and CRM/email marketing.
  • Support digital marketing platform business case analysis and budget management.
  • Create digital marketing strategies for key technology platforms.
  • Integrate prospect and provider data in digital marketing platforms.
  • Direct timely updates of information on websites and digital channels.
  • Develop strong relationships with health ministry executives and stakeholders.
  • Mentor and guide the digital marketing team, providing feedback on performance.
  • Lead the ministry's CRM and marketing automation functions.
  • Manage vendor relationships related to digital marketing platforms.
  • Advise the Executive Leadership Team on digital marketing strategies and trends.

Requirements

  • Bachelor's degree in communications, marketing, IT, or a related field; advanced degree preferred.
  • Minimum of ten (10) years of digital marketing leadership experience.
  • Supervisory experience in managing digital teams and large-scale marketing technology implementations.
  • Expertise in digital marketing platforms and technologies, including CRM and marketing automation.
  • Proven success as a strategic leader with a track record of building teams and driving change.
  • Excellent project and vendor management skills in a complex healthcare environment.
  • Fluency in data and analytics related to digital consumer engagement.
  • Exceptional interpersonal communication skills and ability to advise senior management.

Nice-to-haves

  • Experience in the healthcare sector is preferred.
  • Familiarity with online reputation management and directory listings.
  • Knowledge of digital advertising platforms and programmatic advertising.

Benefits

  • Health insurance coverage
  • Dental insurance coverage
  • Vision insurance coverage
  • 401k retirement savings plan
  • Paid holidays and vacation time
  • Flexible scheduling options
  • Professional development opportunities
  • Employee discount programs
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