Doordash - Chicago, IL

posted 4 months ago

Full-time - Senior
Chicago, IL
Couriers and Messengers

About the position

As the Director/GM Digital Ordering at DoorDash, you will be at the forefront of our rapidly growing Platform Services business unit, which serves restaurants, grocers, and retailers across the United States and internationally. This role is pivotal in driving the growth of our first-party digital products, focusing on enhancing the digital ordering experience for small to medium-sized businesses (SMBs). You will own a P&L and be responsible for developing and executing a multi-year strategy that positions DoorDash as a leader in the B2B SaaS space, while also ensuring that we meet and exceed quarterly targets. In this role, you will strategize from first principles to create an optimal approach for enabling merchants to build their first-party channels. This involves identifying key growth levers, setting ambitious goals for cross-functional teams, and managing operational cadences to foster accountability and maximize learning. You will also be tasked with building and incubating new initiatives that address merchant challenges and identifying opportunities that will drive our next phase of growth. Collaboration is key in this position, as you will lead a diverse team across various functions including engineering, product, design, sales, operations, finance, and marketing. Your ability to navigate conflicting priorities and set a clear path forward will be essential in achieving mutually beneficial outcomes. Additionally, you will be responsible for managing and developing a high-performing team, ensuring that they are motivated and equipped to deliver exceptional results.

Responsibilities

  • Own the P&L for the Digital Ordering portfolio, focusing on growth and penetration of first-party digital products with SMB restaurants.
  • Develop and execute a multi-year strategy to transform DoorDash into a B2B SaaS powerhouse.
  • Identify and quantify growth levers, set goals for cross-functional teams, and manage operating cadences to create accountability.
  • Incubate new initiatives that solve merchant problems and identify growth opportunities.
  • Partner with Sales, tech, and centralized teams to ensure processes and systems support growth.
  • Lead a cross-functional team to drive growth and navigate conflicting priorities.

Requirements

  • 15+ years of experience in a relevant field, with a proven track record of scaling a business or function.
  • 10+ years of team management experience, with a history of building and inspiring diverse teams.
  • Experience in B2B software product strategy, operations, and go-to-market strategy.
  • Strong analytical skills, with the ability to leverage data to inform decisions and strategies.
  • Ability to operate at both high-level strategic and detailed operational levels.

Nice-to-haves

  • Experience leading Customer Success teams.
  • Familiarity with the restaurant or retail industry.
  • Proven ability to work in high-performance cultures.

Benefits

  • Comprehensive healthcare benefits
  • 401(k) plan with employer match
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Wellbeing benefits
  • Paid time off
  • Paid parental leave
  • Several paid holidays
  • Opportunities for equity grants
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service