Doordash - Denver, CO
posted 4 months ago
As the Director/GM of Digital Ordering at DoorDash, you will be at the forefront of our rapidly growing Platform Services business unit, which serves restaurants, grocers, and retailers across the United States and internationally. This role is pivotal in driving the growth of our first-party digital products, focusing on enhancing the merchant experience and maximizing sales through innovative solutions. You will own a P&L and be responsible for developing and executing a multi-year strategy that positions DoorDash as a leader in the B2B SaaS space. Your leadership will be crucial in transforming our digital ordering portfolio, which includes Online Ordering, Tableside Order & Pay, Loyalty, CRM, Mobile Apps, and Websites, into a powerhouse that not only meets but exceeds the expectations of our SMB restaurant partners. In this role, you will strategize from first principles to develop optimal strategies that empower merchants to build their first-party channels. You will identify key growth levers, set ambitious goals for cross-functional teams, and manage operating cadences to ensure accountability and maximize learning. Your ability to build and incubate new initiatives will be essential as you identify solutions to merchant challenges and create the infrastructure necessary for DoorDash to thrive as a B2B SaaS business. Collaboration will be a cornerstone of your success, as you will lead a diverse team across various functions, including engineering, product, design, sales, operations, finance, and marketing. You will navigate conflicting priorities and set a clear path forward to achieve mutually beneficial outcomes. Your leadership will not only focus on strategic growth but also on developing a high-performing team that is motivated and aligned with the company's vision. We are looking for a candidate who is not only a visionary but also an exceptional executor, capable of leading a large team and driving results in a fast-paced environment. You will need to be comfortable operating at both high and low levels of detail, diving into the specifics while also keeping an eye on long-term goals. Your analytical mindset will allow you to leverage data to inform decisions and create compelling narratives that drive action. With over 15 years of experience in scaling businesses and leading teams, you will bring a wealth of knowledge and a relentless drive to succeed in this transformative role.