Doordash - Los Angeles, CA

posted 4 months ago

Full-time - Senior
Los Angeles, CA
Couriers and Messengers

About the position

As the Director/GM Digital Ordering at DoorDash, you will be at the forefront of our rapidly growing Platform Services business unit, which serves restaurants, grocers, and retailers across the United States and internationally. This role is pivotal in driving the growth of our first-party digital products, particularly within the SMB restaurant sector. You will own a P&L and be responsible for developing and executing a multi-year strategy that positions DoorDash as a leader in the B2B SaaS space. Your leadership will be crucial as we transition from a consumer marketplace to a robust B2B service provider. In this role, you will strategize by identifying and quantifying growth levers, setting goals for cross-functional teams, and managing operating cadences to ensure accountability and maximize learnings. You will also be tasked with building new initiatives that address merchant challenges and identifying opportunities that will drive our next phase of growth. This includes creating the necessary infrastructure to support our transformation into a B2B SaaS business. Collaboration will be key as you partner with various teams, including Sales, Engineering, Product, Design, Operations, Finance, and Marketing, to ensure that the right processes and systems are in place to sustain our growth trajectory. You will lead a cross-functional team of over 150 individuals, guiding them through conflicting priorities and setting a clear path forward to achieve shared objectives. Your ability to manage, develop, and inspire a high-performing team will be essential to your success in this role.

Responsibilities

  • Own the P&L for the Digital Ordering portfolio focused on SMB restaurants.
  • Develop and execute a multi-year strategy to grow first-party digital products.
  • Identify and quantify growth levers and set goals for cross-functional teams.
  • Manage operating cadences to create accountability and maximize learnings.
  • Identify and incubate new initiatives that solve merchant problems.
  • Create infrastructure to support the transition to a B2B SaaS business.
  • Partner with Sales, tech, and centralized teams to ensure effective processes and systems are in place.
  • Lead a cross-functional team to drive growth and navigate conflicting priorities.
  • Manage, develop, and build a high-performing team.

Requirements

  • 15+ years of experience in scaling a business or function, particularly in tech, operations, strategy, consulting, or finance.
  • 10+ years of team management experience with a proven track record of building and inspiring diverse teams.
  • Experience in B2B software product strategy and operations.
  • Strong analytical skills with the ability to leverage data to inform decisions.
  • Ability to operate at both high-level strategic and detailed operational levels.
  • Comfortable with ambiguity and rapid change.

Nice-to-haves

  • Experience leading Customer Success teams.
  • Familiarity with the restaurant or retail industry.
  • Proven ability to drive cross-functional collaboration.

Benefits

  • Comprehensive healthcare benefits
  • 401(k) plan with employer match
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Wellbeing benefits
  • Paid time off
  • Paid parental leave
  • Several paid holidays
  • Opportunities for equity grants
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