Director-Digital Product Management - GLB

$150,000 - $225,000/Yr

American Express - Phoenix, AZ

Full-time - Director

Phoenix, AZ

Credit Intermediation and Related Activities

About the position

The Director of Digital Product Management at American Express will lead the modernization of the Global Loyalty and Benefits platform, focusing on enhancing card benefits and migrating legacy applications to a modern platform. This role involves establishing a product vision and strategy, leading high-profile initiatives, and ensuring collaboration across teams to deliver best-in-class user experiences. The director will also be responsible for managing a product team, driving analytics-driven decision-making, and maintaining a pulse on product performance and market needs.

Responsibilities

• Establish a product vision, strategy, and roadmap for modernization with defined business metrics and targets.
• Lead multiple high-profile initiatives, ensuring collaboration and communication with key partners on strategy, program status, roadmaps, and trade-offs.
• Responsible for prioritization of features and capabilities while establishing a balance between the requirements of customers, stakeholders, and engineering work.
• Partner with product and technology leaders to deploy globally scalable solutions, ensuring continuous focus on best-in-class user experiences, opportunities to test and learn, efficient resource usage, product quality, and speed to market.
• Leverage agile best practices to assess feasibility of ideas and create product constructs and innovative capabilities that power best-in-class products.
• Drive improvements in future releases by obtaining feedback on products and capabilities and maintaining a pulse on external driven products.
• Lead the product team with clear objectives and key results; responsible for performance evaluations, employee engagement, coaching and people development.
• Enable analytics-driven decision making to evolve products and usage; produce ROI analyses and optimization recommendations.

Requirements

• At least 8 years of demonstrated ability in product development and delivery with proven track record in defining winning product constructs and delivering a product roadmap.
• A balance of technical knowledge and business acumen with a proven track record in launching software or services in partnership with engineering teams, and/or working cross functionally with multiple stakeholders and product development teams.
• High degree of proficiency in OKR, Design Thinking, Event Storming, prototyping, iterative development, Scrum, and Agile product development.
• Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality.
• Results driven mindset with a proven track record to prioritize and deliver against multiple priorities in a fast-paced, dynamic environment.
• Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment.
• Ability to solve sophisticated problems and has a highly analytical approach.
• Deep knowledge of Payments, Accounting, Accounts Receivable, Loyalty programs, Card and Non-Card Lending is a plus.

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid parental leave
• Parental leave
• Retirement plan
• Visa sponsorship