Director, Digital Program Management

$130,000 - $145,000/Yr

Merge Agency - Boston, MA

Full-time - Director

Boston, MA

Professional, Scientific, and Technical Services

About the position

As the Director of Digital Program Management, you will oversee the daily operations of a digital project management team, driving workflow and fostering team growth. Your role involves spearheading digital resource planning, collaborating with various teams to shape digital strategies for clients, and ensuring project scopes and plans are effectively managed. You will be accountable for the efficiency of work across the digital team, reporting on resource utilization and project profitability, while maintaining strong relationships within the agency to adjust deliverables as needed.

Responsibilities

• Oversee the daily operations of the digital project management team.
• Drive day-to-day workflow and foster team growth and development.
• Spearhead digital resource planning to ensure necessary skills and resources are available.
• Collaborate with Account Management and New Business teams to shape digital strategies for clients.
• Report to senior management on overall resource planning and utilization.
• Conduct weekly, quarterly, and yearly reporting on various aspects of digital projects.
• Build and sustain relationships at all levels within the agency to assist with adjusting deliverables as needed.
• Lead contingency planning and problem resolution to maintain schedules, budgets, and quality deliverables.
• Manage freelance hours and costs for content development and external production as needed.
• Develop, manage, and enforce a rigorous approvals process during production phases of each project.
• Oversee testing processes and quality standards on all projects.
• Keep the Department Director informed of project progress and raise concerns promptly.
• Ensure the Advantage database is updated with detailed records of digital project daily to-dos.
• Implement agency workflow processes and quality assurance procedures to ensure successful execution.
• Provide insights on process improvements or resource/tool opportunities.
• Ensure development files and specifications are organized and complete for accurate project archiving.
• Attend and actively participate in all necessary weekly status meetings.

Requirements

• 8-10 years of digital project management experience within a consulting firm or marketing services agency.
• Proven track record of successfully planning, managing, scoping, estimating, and executing projects.
• In-depth knowledge of CMS Solutions, preferably Sitecore, AEM, etc.
• Ability to translate client requirements into actionable project plans.
• Excellent understanding of all digital production disciplines.
• Proficient with Agile Methodology.
• Strong understanding of data-driven marketing principles, data analysis, segmentation, and targeting.
• Self-motivated, quick, and assertive.
• Extremely organized with exceptional time management skills.
• Excellent writing and communication skills.
• Cool, calm, collected, and collaborative.
• Proficient in Google Workspace (Docs, Slides, Sheets, Gmail).

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401K
• Lifestyle Spending Account
• Employer Paid Life & Disability Insurance
• Flexible Time Off & Holidays