Lenovo - Morrisville, NC

posted about 2 months ago

Full-time - Director
Morrisville, NC
10,001+ employees
Computer and Electronic Product Manufacturing

About the position

Lenovo is seeking a Director of Digital & Web Marketing to join the Intelligent Devices Group (IDG) global Marketing organization. This role is pivotal in advancing the Digital & Web Marketing business for the IDG organization, reporting directly to the Executive Director of IDG Marketing Strategy & Operations. The primary objective of the Digital & Web Marketing team is to create and implement a comprehensive digital transformation strategy that meets the evolving needs of both B2B and B2C customers. The successful candidate will collaborate closely with the Digital Transformation team to establish a digital marketing platform that serves as a best-in-class foundation for hyper-personalized and relevant digital experiences. The ideal candidate will possess excellent communication skills and the ability to work collaboratively within a highly matrixed organization. They will thrive in a fast-paced environment that emphasizes accountability and results. Key responsibilities include redefining and rebuilding the customer web experience, developing a new data architecture model for personalized customer experiences, streamlining content development processes, and providing best practices for building an automated digital platform that optimizes customer experience. Additionally, the Director will lead initiatives to understand customer voices, partner with broader marketing organizations to solidify Lenovo's positioning as an innovative tech leader, and identify areas for improvement to enhance efficiency and productivity across digital marketing initiatives. This role requires a strategic thinker who can see the interconnection between processes and technology, driving transformative marketing environments. The Director will also be responsible for measuring and tracking the progress and impact of transformation initiatives, ensuring that operational objectives are met while managing multiple shifting priorities in a dynamic workplace.

Responsibilities

  • Represent the interests and requirements of the IDG organization to redefine and rebuild the customer web experience.
  • Define a new Visual Identity for the Lenovo.com site.
  • Develop a new Data Architecture model to enable personalized customer experiences.
  • Streamline content development processes and architecture to deliver content at scale.
  • Provide best practices for building a best-in-class automated digital platform that optimizes for best customer experience.
  • Define operations and processes for streamlining testing, optimization, and web production.
  • Lead initiatives to understand the voice of the customer to inform digital experiences.
  • Partner with marketing organizations to solidify Lenovo's positioning as an innovative tech leader through a unique web experience.
  • Create partnerships with PCSD IDG stakeholders to enhance and streamline digital marketing initiatives.
  • Identify areas for improvement and implement key digital transformation strategies to enhance efficiency and productivity.
  • Work within a highly matrixed organization to deliver common platforms, tools, and processes for all PCSD stakeholders.
  • Identify operational objectives to measure and track the progress and impact of transformation initiatives.

Requirements

  • 10+ years expertise and experience with the design and deployment of digital marketing and web transformation initiatives.
  • Bachelor's degree or equivalent experience.

Nice-to-haves

  • Detail-oriented creative problem solver.
  • Strategic thinker with an understanding of how processes and technology are intertwined.
  • Strong communication skills to communicate at all business levels.
  • Well-built organizational skills to drive commitments and keep timelines.
  • Ability to multitask in a fast-paced and dynamic workplace.
  • Demonstrated strong partnership skills with a history of collaboration across organizational boundaries.
  • Ability to creatively address challenges with multiple stakeholders.
  • Proven track record of leading through influence and delivering persuasive presentations to senior leadership.
  • Comfortable in a performance-based environment.
  • Demonstrated success in team accomplishments and individual responsibilities.
  • Strong analytical, organizational, and interpersonal skills.

Benefits

  • Health insurance
  • 401k retirement plan
  • Paid holidays
  • Flexible scheduling
  • Professional development opportunities
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