Director, Entegra Client Operations
Sodexo - Cleveland, OH
posted 4 months ago
About the position
The Director, Entegra Client Operations (East Region) at Sodexo is a pivotal role responsible for overseeing the direct operations level support for hospitality and lodging clients. This position is integral to increasing client participation in contracted programs by aligning with both client and organizational priorities. The Director will serve as the main point of contact for operations-level engagement, collaborating closely with client regional and corporate procurement teams. The role demands a comprehensive understanding of the hospitality segment, particularly in luxury lodging, and requires the ability to navigate the complexities of food and beverage (F&B), rooms, furniture, fixtures, and equipment (FF&E/OS&E), engineering, and overall operations. In this capacity, the Director will support the growth and retention of Entegra's luxury lodging brands, focusing on operations-level strategies for new property openings. The successful candidate will act as a liaison between property stakeholders, corporate teams, suppliers, and Entegra Supply Management, ensuring effective communication and resolution of issues. The Director will also drive awareness of Entegra as a “best in class” group purchasing organization (GPO) partner, enhancing relationships with local stakeholders, including owners and leadership teams. The role involves creating consistent and effective tools for the Regional Account Management (RAM) team to deliver clear and concise information to properties, aligning with their priorities and needs. Additionally, the Director will support client sustainability requirements and work with distribution partners to develop managed order guide processes that maximize program utilization. The position also entails stabilizing purchasing program participation to meet or exceed annual targets for revenue, covered spend, and income, including any client performance bonuses. Overall, the Director will be instrumental in driving Entegra's offers and ensuring that the organization is positioned as the preferred GPO partner for its clients.
Responsibilities
- Serve as the day-to-day contact for client regional and corporate procurement teams, focusing on growing contracted spend and minimizing local deals.
- Support the growth and retention of Entegra client luxury lodging brands, including operations-level focus for new property openings.
- Act as a liaison between property stakeholders, corporate teams, suppliers, and Entegra Supply Management, ensuring excellent communication and closure.
- Drive awareness of Entegra as a 'best in class' GPO partner and strengthen relationships with local stakeholders.
- Create consistent and effective tools for the RAM team to deliver clear and concise information to properties.
- Establish confidence with property stakeholders, positioning Entegra as the right GPO partner.
- Support client sustainability requirements and develop managed order guide processes with distribution partners.
- Stabilize purchasing program participation to meet or exceed expected annual targets for revenue, covered spend, and income.
Requirements
- Bachelor's Degree or equivalent experience.
- 5 years of management experience.
- 5 years of project management or multi-unit operations management experience.
- Full knowledge of hospitality segment operations, including lodging F&B, Rooms, OS&E/FF&E, and Operations.
- Strong leadership skills and ability to manage multiple large sets of data.
- Expert problem resolution and ability to influence direction of escalated issues.
- Strong technical and communication skills, with excellent verbal and written communication abilities.
- P&L experience and understanding of sales contract terms with financial acumen.
- Familiarity with GPO regional, direct, and national level programs and e-procurement.
Nice-to-haves
- Experience with Salesforce, PowerBI, and MS Office.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401k
- Employee assistance program
- Discounts on various services and products.
