Director, Entegra Client Operations
Sodexo - Lafayette, IN
posted 4 months ago
About the position
Entegra Procurement Services, a division of Sodexo, specializes in providing procurement management for multi-unit clients across various industries, including acute care, senior living, leisure, hospitality, and restaurants. The Director of Entegra Client Operations for the East Region will play a pivotal role in overseeing the operational support for hospitality and lodging clients. This position is crucial for enhancing client participation in contracted programs by aligning the needs of clients with the strategic priorities of the organization. The Director will serve as the primary point of contact for operations-level engagement, collaborating closely with both regional and corporate procurement teams to ensure seamless communication and operational effectiveness. In this role, the Director will be responsible for day-to-day interactions with client procurement teams, focusing on increasing contracted spend while minimizing local deals. The position requires a deep understanding of the luxury lodging sector, including operations related to food and beverage, rooms, furniture, fixtures, equipment, and overall operations. The Director will act as a liaison among property stakeholders, corporate teams, suppliers, and Entegra Supply Management, ensuring that all parties are aligned and informed. The Director will also be tasked with driving awareness of Entegra's offerings, establishing the company as a best-in-class group purchasing organization (GPO) partner. This includes creating effective tools for the Regional Account Management (RAM) team to communicate property priorities and needs clearly. The Director will work to build confidence with property stakeholders, positioning Entegra as the preferred GPO partner while supporting client sustainability initiatives and maximizing program utilization through effective order guide processes. Additionally, the Director will oversee the stabilization of purchasing program participation, ensuring that revenue targets, covered spend, and income expectations are met or exceeded, including any performance bonuses. This role is essential for driving the success of Entegra's offerings and ensuring that clients receive the highest level of service and support.
Responsibilities
- Serve as the day-to-day contact for client regional and corporate procurement teams, focusing on growing contracted spend and minimizing local deals.
- Support the growth and retention of Entegra client luxury lodging brands, including operations-level focus for new property openings.
- Act as a liaison between property stakeholders, corporate teams, suppliers, and Entegra Supply Management, ensuring excellent communication and closure.
- Drive awareness of Entegra as a best-in-class GPO partner, strengthening relationships with local stakeholders and property champions.
- Create consistent and effective tools for the RAM team to deliver clear and concise information to properties aligned with their priorities and needs.
- Establish confidence with property stakeholders, positioning Entegra as the right and best overall GPO partner.
- Support client sustainability requirements and work with distribution partners to develop a managed order guide process.
- Maximize program utilization and drive new item stocking and implementation of products for clients.
- Stabilize purchasing program participation to meet or exceed expected annual targets for revenue, covered spend, and income, including performance bonuses.
Requirements
- Bachelor's Degree or equivalent experience.
- 5 years of management experience.
- 5 years of project management or multi-unit operations management experience.
- Full knowledge of hospitality segment operations, including lodging, food and beverage, rooms, and operations.
- Strong leadership skills and ability to manage multiple large sets of data.
- Expert problem resolution skills and ability to influence the direction of escalated issues.
- Strong technical and communication skills, with proficiency in Salesforce, PowerBI, and MS Office.
- Excellent verbal and written communication skills.
- P&L experience and understanding of sales contract terms with financial acumen.
- Familiarity with GPO regional, direct, and national level programs and e-procurement.
Nice-to-haves
- Experience in luxury hospitality operations.
- Knowledge of food service and facility management.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401k
- Employee assistance program
- Discounts on various services and products.
