Sodexo - Wilmington, DE
posted 4 months ago
About the position
Entegra Procurement Services, a division of Sodexo, is dedicated to providing procurement management solutions for multi-unit clients across various industries, including acute care, senior living, leisure, hospitality, and restaurants. The Director of Entegra Client Operations for the East Region will play a pivotal role in overseeing the direct operations level support for hospitality and lodging clients. This position is crucial for increasing client participation in contracted programs by aligning with both client and organizational priorities. The Director will serve as the primary point of contact for operations-level engagement, collaborating closely with client regional and corporate procurement teams. In this role, the Director will be responsible for day-to-day interactions with client procurement teams, focusing on growing contracted spend while minimizing local deals. The position will also support the growth and retention of Entegra's luxury lodging brands, with a particular emphasis on operations-level support for new property openings. The successful candidate will be recognized as an expert in luxury hospitality, possessing a deep understanding of the challenges within this sector, including knowledge of food and beverage (F&B), rooms, furniture, fixtures, and equipment (FF&E), operating supplies and equipment (OS&E), engineering, and overall operations. The Director will act as a liaison between property stakeholders, corporate teams, suppliers, and Entegra Supply Management, ensuring excellent communication and closure on all matters. They will drive awareness of Entegra's offerings as a best-in-class group purchasing organization (GPO) partner, while also serving as a subject matter expert (SME) for "Property Champions" and strengthening relationships with local stakeholders, including owners and leadership teams. The role requires the creation of consistent and effective tools for the Regional Account Management (RAM) team to deliver clear and concise information aligned with property priorities and needs. Additionally, the Director will support client sustainability requirements and work with distribution partners to develop a managed order guide process aimed at maximizing program utilization. This includes driving new item stocking and implementing products for client SKU rationalization or conversions. The goal is to stabilize purchasing program participation to meet or exceed expected annual targets for revenue, covered spend, and income, including any client performance bonuses. The Director will also be responsible for driving Entegra's offers and ensuring the overall success of the procurement operations.
Responsibilities
- Serve as the day-to-day contact for client regional and corporate procurement teams, focusing on operations-level information.
- Support the growth and retention of Entegra client luxury lodging brands, including operations-level focus for new property openings.
- Act as an expert in luxury hospitality, understanding challenges in the sector, including F&B, Rooms, FF&E/OS&E, Engineering, and operations.
- Liaise between property stakeholders, corporate teams, suppliers, and Entegra Supply Management with excellent communication.
- Drive awareness of Entegra as a best-in-class GPO partner with vast offerings to support business.
- Serve as the Program SME for "Property Champions" and strengthen relationships with local stakeholders.
- Create consistent and effective tools for the RAM team to deliver clear and concise information to properties.
- Establish confidence with property stakeholders, positioning Entegra as the right GPO partner.
- Support client sustainability requirements and develop a managed order guide process for maximizing program utilization.
- Stabilize purchasing program participation to meet or exceed expected annual targets for revenue, covered spend, and income.
Requirements
- Bachelor's Degree or equivalent experience.
- 5 years of basic management experience.
- 5 years of project management or multi-unit operations management experience.
- Full knowledge of hospitality segment operations level structure including lodging F&B, Rooms, OS&E/FF&E, Operations.
- Strong leadership skills and knowledge of food service and facility management.
- Ability to manage multiple large sets of data and verify the accuracy and completeness of detailed information.
- Strong technical and communication skills, with the ability to multi-task and prioritize effectively.
- Expert problem resolution skills and the ability to influence the direction of escalated issues from complex client organizations.
- Expert technical ability with Salesforce, PowerBI, and MS Office.
- Excellent verbal and written communication skills, with P&L experience and understanding of sales contract terms.
Nice-to-haves
- Familiarity with GPO regional, direct, and national level programs.
- Experience with e-procurement systems.
Benefits
- Health insurance coverage
- Dental insurance coverage
- Vision insurance coverage
- Paid time off
- Financial and savings programs
- 401k plan
- Access to employee assistance program
- Employee discounts.
