Director, Entegra Client Operations
Sodexo - New York, NY
posted 4 months ago
About the position
The Director, Entegra Client Operations (East Region) at Sodexo is a pivotal role responsible for overseeing the direct operations level support for hospitality and lodging clients. This position is integral to increasing client participation in contracted programs by aligning with both client and organizational priorities. The Director will serve as the main point of contact for operations-level engagement and will collaborate closely with client regional and corporate procurement teams. The role requires a strong focus on enhancing the operational effectiveness of Entegra Procurement Services, which provides procurement management for multi-unit clients across various industries, including acute care, seniors, leisure, hospitality, and restaurants. In this capacity, the Director will support the growth and retention of Entegra's luxury lodging brands, ensuring a strong operational focus during new property openings. The successful candidate will be recognized as an expert in luxury hospitality, possessing a deep understanding of the challenges within this sector, including food and beverage (F&B), rooms, furniture, fixtures, and equipment (FF&E), operating supplies and equipment (OS&E), engineering, and overall operations. The Director will act as a liaison between property stakeholders, corporate teams, suppliers, and Entegra Supply Management, ensuring excellent communication and closure on operational matters. The role also involves driving awareness of Entegra as a “best in class” group purchasing organization (GPO) partner, creating effective tools for the regional account management (RAM) team, and establishing confidence with property stakeholders. The Director will support client sustainability requirements and work with distribution partners to develop a managed order guide process aimed at maximizing program utilization. Additionally, the Director will be responsible for stabilizing purchasing program participation to meet or exceed expected annual targets for revenue, covered spend, and income, including any client performance bonuses. Overall, this position requires a strategic leader who can influence the direction of escalated issues and drive Entegra's offerings effectively within the hospitality sector.
Responsibilities
- Serve as the day-to-day contact for client regional and corporate procurement teams, focusing on growing contracted spend and minimizing local deals.
- Support the growth and retention of Entegra client luxury lodging brands, particularly during new property openings.
- Act as a liaison between property stakeholders, corporate teams, suppliers, and Entegra Supply Management, ensuring effective communication.
- Drive awareness of Entegra as a best-in-class GPO partner and strengthen relationships with local stakeholders.
- Create consistent and effective tools for the RAM team to deliver clear information aligned with property priorities.
- Establish confidence with property stakeholders, positioning Entegra as the preferred GPO partner.
- Support client sustainability requirements and develop a managed order guide process with distribution partners.
- Stabilize purchasing program participation to meet or exceed annual revenue and performance targets.
Requirements
- Bachelor's Degree or equivalent experience.
- 5 years of management experience.
- 5 years of project management or multi-unit operations management experience.
- Full knowledge of hospitality segment operations, including lodging F&B, Rooms, OS&E/FF&E, and Operations.
- Strong leadership skills and ability to manage multiple large sets of data.
- Expert problem resolution skills and ability to influence direction of escalated issues.
- Strong technical and communication skills, with proficiency in Salesforce, PowerBI, and MS Office.
- Excellent verbal and written communication skills.
- P&L experience and understanding of sales contract terms.
Nice-to-haves
- Familiarity with e-procurement systems.
- Experience in luxury hospitality operations.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401k
- Employee assistance program
- Discounts on various services and products
