Director, Entegra Client Operations

Sodexo - Irvine, CA

Full-time - Manager

Irvine, CA

Food Services and Drinking Places

About the position

Entegra Procurement Services, a division of Sodexo, specializes in providing procurement management solutions for multi-unit clients across various industries, including acute care, senior living, leisure, hospitality, and restaurants. The Director of Entegra Client Operations for the West Region will play a pivotal role in overseeing the operational support for hospitality and lodging clients. This position is crucial for enhancing client participation in contracted programs by aligning the needs of clients with the strategic priorities of the organization. The Director will serve as the primary point of contact for operations-level engagement, collaborating closely with both regional and corporate procurement teams to ensure seamless communication and operational effectiveness. In this role, the Director will be responsible for the day-to-day interactions with client procurement teams, focusing on increasing contracted spend while minimizing local deals. The position requires a deep understanding of the luxury lodging sector, including knowledge of food and beverage operations, rooms management, and the procurement of furniture, fixtures, and equipment (FF&E) as well as operating supplies and equipment (OS&E). The Director will act as a liaison among property stakeholders, corporate teams, suppliers, and Entegra Supply Management, ensuring that all parties are aligned and informed. The Director will also be tasked with driving awareness of Entegra's offerings, positioning the company as a best-in-class group purchasing organization (GPO) partner. This includes creating effective tools for the Regional Account Management (RAM) team to communicate property priorities and needs clearly. The Director will work to establish confidence with property stakeholders, reinforcing Entegra's reputation as the preferred GPO partner. Additionally, the role involves supporting client sustainability initiatives and developing managed order guide processes to maximize program utilization and drive new item stocking. The successful candidate will be expected to stabilize purchasing program participation, ensuring maximum returns that meet or exceed annual targets for revenue, covered spend, and income, including any performance bonuses. This position is not only about managing operations but also about driving strategic initiatives that align with client goals and enhance overall satisfaction with Entegra's services.

Responsibilities

• Act as the day-to-day contact for client regional and corporate procurement teams, focusing on growing contracted spend and minimizing local deals.
• Support the growth and retention of Entegra client luxury lodging brands, including operations-level focus for new property openings.
• Serve as an expert in luxury hospitality, understanding challenges in food and beverage, rooms, FF&E/OS&E, engineering, and operations.
• Liaise between property stakeholders, corporate teams, suppliers, and Entegra Supply Management, ensuring excellent communication and closure.
• Drive awareness of Entegra as a best-in-class GPO partner, strengthening relationships with local stakeholders.
• Create consistent and effective tools for the RAM team to deliver clear and concise information to properties.
• Establish confidence with property stakeholders, positioning Entegra as the right GPO partner.
• Support client sustainability requirements and develop managed order guide processes to maximize program utilization.
• Stabilize purchasing program participation to meet or exceed expected annual targets for revenue, covered spend, and income.

Requirements

• Bachelor's Degree or equivalent experience.
• 5 years of basic management experience.
• 5 years of project management or multi-unit operations management experience.
• Full knowledge of hospitality segment operations, including lodging F&B, Rooms, OS&E/FF&E, and Operations.
• Strong leadership skills and ability to manage multiple large sets of data.
• Expert problem resolution skills and ability to influence direction of escalated issues.
• Strong technical and communication skills, with excellent verbal and written communication abilities.
• P&L experience and understanding of sales contract terms with financial acumen.
• Familiarity with GPO regional, direct, and national level programs, as well as e-procurement.

Nice-to-haves

• Expert technical ability with Salesforce, PowerBI, and MS Office.
• Ability to multi-task and prioritize effectively.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401k
• Employee assistance program
• Discounts on various services and products