Director, Entegra Client Operations

$95,400 - $144,210/Yr

Sodexo - North Bethesda, MD

Full-time - Manager

North Bethesda, MD

Food Services and Drinking Places

About the position

The Director, Entegra Client Operations (East Region) at Sodexo is a pivotal role responsible for overseeing the direct operations level support for hospitality and lodging clients. This position is integral to increasing client participation in contracted programs by aligning with both client and organizational priorities. The Director will serve as the main point of contact for operations-level engagement, collaborating closely with client regional and corporate procurement teams. The role demands a strong focus on operational effectiveness and the delivery of innovative procurement solutions tailored to the unique needs of multi-unit clients in various sectors, including acute care, seniors, leisure, hospitality, and restaurants. In this capacity, the Director will manage a regional operations support team, ensuring that the team effectively supports the growth and retention of Entegra's luxury lodging brands. This includes a hands-on approach to new property openings and a deep understanding of the challenges faced in the luxury hospitality sector, particularly in areas such as Food & Beverage (F&B), Rooms, Furniture, Fixtures & Equipment (FF&E), Operating Supplies & Equipment (OS&E), and overall operations. The Director will act as a liaison between property stakeholders, corporate teams, suppliers, and Entegra Supply Management, utilizing excellent communication skills to facilitate collaboration and closure on operational matters. The role also involves driving awareness of Entegra as a “best in class” Group Purchasing Organization (GPO) partner, enhancing relationships with local stakeholders, and creating effective tools for the Regional Account Management (RAM) team. The Director will be responsible for establishing confidence with property stakeholders, positioning Entegra as the preferred GPO partner, and supporting client sustainability requirements. Additionally, the Director will work with distribution partners to develop a managed Order Guide process aimed at maximizing program utilization and driving new item stocking, ensuring that purchasing program participation meets or exceeds expected annual targets for revenue and income, including any performance bonuses. Overall, the Director, Entegra Client Operations will play a crucial role in stabilizing purchasing program participation and driving the success of Entegra's offerings in the hospitality sector.

Responsibilities

• Day to day contact for client regional and corporate procurement teams for operations level information focusing on growing contracted spend and minimizing client local deals.
• Support Entegra client luxury lodging brands growth and retention including operations level focus for new property openings.
• Act as a liaison between property stakeholders, corporate teams, suppliers, and Entegra Supply Management with excellent communication and closure.
• Drive awareness and establish Entegra as a 'best in class' GPO partner with vast offerings to support business.
• Serve as Program Subject Matter Expert (SME) for 'Property Champions' and strengthen relationships with local stakeholders (owners and leadership teams).
• Create consistent and effective tools for the RAM team to deliver clear and concise information to properties aligned to their priorities and needs.
• Establish confidence with property stakeholders positioning Entegra as the right and best overall GPO partner.
• Support client sustainability requirements.
• Work with distribution partners to develop a managed Order Guide process for maximizing program utilization and driving new item stocking.
• Stabilize purchasing program participation to meet or exceed expected annual targets for revenue, covered spend, and income.

Requirements

• Bachelor's Degree or equivalent experience.
• 5 years of management experience.
• 5 years of project management or multi-unit operations management experience.
• Full knowledge of hospitality segment operations level structure including lodging F&B, Rooms, OS&E/FF&E, Operations.
• Strong leadership skills and ability to manage multiple large sets of data.
• Ability to verify the accuracy and completeness of detailed information.
• Strong technical and communication skills are required.
• Ability to multi-task and prioritize effectively.
• Expert problem resolution skills and ability to influence direction of escalated issues from complex client organizations.
• Expert technical ability with Salesforce, PowerBI, and MS Office.
• Excellent verbal and written communication skills.
• P&L experience and understanding of sales contract terms with financial acumen.
• Familiarity with GPO regional, direct, and national level programs and e-procurement.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Financial and savings programs
• 401k
• Employee assistance program
• Employee discounts