Encore Global - West Palm Beach, FL
posted about 2 months ago
Full-time - Mid Level
West Palm Beach, FL
1,001-5,000 employees
About the position
The Director, Event Technology is responsible for achieving revenue and profitability goals at assigned locations while ensuring the delivery of world-class service. This role involves cultivating relationships with venue personnel, managing a small team, and overseeing operations to maximize efficiency and customer satisfaction. The Director will also handle financial management, sales strategies, and technical aspects of event execution, all while fostering a collaborative and high-performance team environment.
Responsibilities
- Develop and maintain strong relationships with clients and provide outstanding customer service.
- Manage daily floor operations including scheduling and equipment setups.
- Drive results by managing an efficient and profitable operation with a focus on revenue maximization.
- Act as a point of escalation for service events and consult with Venue Sales Leadership on strategies.
- Utilize operational and financial reports to manage location P&L and develop action plans.
- Create effective strategies to maximize revenue per event and prepare compelling presentations for clients.
- Ensure all customer information is accurate in the CRM system and maintain knowledge of new product offerings.
- Monitor small venues and check in on customers throughout the day.
- Promote a culture of high performance and continuous improvement within the team.
Requirements
- Bachelor's degree preferred or equivalent experience.
- 3+ years of audio visual experience.
- 1+ years of supervisory experience.
- 2+ years of customer service or hospitality experience preferred.
- Sales experience is a plus.
- Working knowledge of audio visual equipment in a live show environment.
- Proficiency with computer hardware and software, including Microsoft Office.
- Effective leadership abilities and customer satisfaction focus.
- A valid driver's license is required.
Nice-to-haves
- Experience in sales management.
- Knowledge of emerging technology supporting meetings and events.
Benefits
- Health insurance
- 401k plan
- Paid holidays
- Flexible scheduling
- Professional development opportunities
