Director, Executive Communications and Governance

Unclassified - Orlando, FL

Full-time - Director

Remote - Orlando, FL

About the position

The Director of Executive Communications and Governance at IAAPA is a pivotal role responsible for managing and coordinating the activities of IAAPA's global board of directors, officers, task forces, and committees. This position ensures that these groups operate efficiently and effectively in accordance with legal, regulatory, and organizational requirements. The director will support effective communication, organization, documentation, and planning necessary to maintain a best-in-class governance operation for the association. This role is essential in fostering a collaborative environment that enhances the experience of IAAPA's members and stakeholders. In this capacity, the director will develop logistics information, meeting agendas, pre-reading materials, presentations, and meeting minutes in collaboration with the president and CEO, the chief governance officer, the chief commercial and financial officer, and the chief membership officer. The director will also create, track, and manage action items from board, task force, and committee meetings, ensuring that all communications are clear, high-quality, error-free, and align with IAAPA's brand and style standards. Additionally, the director will provide resources, support, and concierge-level customer service to all IAAPA board, task force, and committee members, helping them fulfill their roles effectively. The position involves coordinating, planning, and executing board, task force, and committee meetings, which includes managing registration, advance communications, travel arrangements, meeting room setups, and presentation content. The director will also create initiatives to enhance the IAAPA volunteer experience, manage the annual processes associated with board member applications, and maintain governance documents with the assistance of legal counsel. This role requires a commitment to producing high-quality work, managing multiple priorities, and ensuring compliance with best practices in association governance.

Responsibilities

• Develop board, task force, and committee logistics information, meeting agendas, pre-reading materials, presentations, and meeting minutes in conjunction with the president and CEO, the chief governance officer, the chief commercial and financial officer, and the chief membership officer.
• Create, track, and manage action items from board, task force, and committee meetings.
• Ensure all communications are clear, high-quality, error-free, and effective and align with IAAPA brand and style standards.
• Create engaging, modern, and visually appealing presentations for board and committee meetings.
• Provide resources, support, and concierge-level customer service to all IAAPA board, task force, and committee members to help them fulfill their roles.
• Manage the orientation and onboarding program for new officers, board members, and task force and committee liaisons and chairs.
• Coordinate, plan, and execute board, task force, and committee meetings with the support of the IAAPA meeting planning team.
• Create initiatives to enhance the IAAPA volunteer experience; find new ways to recruit, engage, manage, and thank volunteers.
• Manage the annual processes associated with board member applications, selection, and notifications; task force and committee chair and member selection; and the IAAPA Hall of Fame Award program.
• Provide direct support for the global board of directors, task forces, and committees including the governance committee, finance committee, the advisory board, and the IAAPA Foundation board as their liaison, co-liaison, or administrator.
• Maintain and update governance documents, including bylaws, policies, and procedures with the assistance of legal counsel, the chief governance officer, and the governance committee.
• Monitor and advise on best practices in association governance and recommend improvements.
• Partner with the executive assistant on travel planning and expense tracking/reimbursement for officers and the global board.
• Develop and manage expense budgets for all activities in areas of responsibility.
• Identify, negotiate with, contract, manage, and evaluate outside vendors as needed.
• Support IAAPA Foundation activities including communications, marketing and promotions, fundraising, events, and execution.

Requirements

• Bachelor's degree in communications, public relations, business administration, law, or a related field.
• Minimum of five years of communications, non-profit governance, compliance, administrative, or other related experience.
• Excellent writing, proofreading, and editing skills, including a working knowledge of AP Style.
• Excellent organizational, communications, and interpersonal skills.
• Experience planning, executing, and managing complex meetings and events.
• Strong customer service focus and skills, including experience working with and supporting senior executives.
• Complex project management experience including proven ability to meet deadlines, manage multiple projects at once, and be detail-oriented all at the same time.
• Commitment to producing high-quality work and continuous improvement.
• Ability to manage multiple priorities, solve problems, and work under pressure.
• High level of integrity and professionalism.
• Demonstrated experience managing and safeguarding confidential information.
• Proficient in using Microsoft Office (Word, PowerPoint, Excel, and Outlook); expert-level PowerPoint skills preferred.
• Proficient user-level experience and comfort working with business technology.
• Experience with and/or willingness to learn databases, customer relationship management systems, board management software, and email distribution programs essential.
• Ability and willingness to travel internationally and to work outside a traditional 9 a.m.-5 p.m. work schedule to accommodate the global needs of the association.

Nice-to-haves

• Experience working with boards, task forces, committees, and C-suite executives.
• Knowledge of non-profit governance principles and Roberts Rules of Order.
• Proven experience presenting complex information in a clear and easy-to-understand manner.
• Attractions industry experience.
• International business experience.