Director, Field Operations

Affordable Care

Full-time - Senior

251-500 employees

Professional, Scientific, and Technical Services

About the position

The Field Operations Director is responsible for overseeing and optimizing the operational performance of multiple dental practices within the organization. This leadership role requires strong business acumen, a deep understanding of practice management, and the ability to build consultative relationships with doctors and practice staff. The Director will ensure the success and compliance of practices by providing strategic direction, coaching, and resource coordination, with a focus on operational excellence and financial performance.

Responsibilities

• Be present in the clinic for 3 out of 4 weeks each month to ensure systematic operations and adherence to standard operating procedures.
• Coordinate resources and support to practices, ensuring alignment with organizational goals and standards.
• Monitor compliance across all practices in partnership with the Chief Clinical Officer and other key stakeholders.
• Establish and maintain a patient-centered environment aligned with the organization's mission and values.
• Achieve operational excellence through effective management of the Practice Management System (PMS) and appointment book management.
• Take full P&L responsibility for the territory and articulate the financial performance of the practices.
• Utilize business reporting systems like Power BI to manage operations scorecard and provide updates to leadership.
• Recruit, hire, coach, and develop auxiliary staff and doctors to support operational success.
• Develop strong, trust-based relationships with doctors and team members.
• Lead recruitment and staffing efforts for practice-level roles as needed.
• Engage with practice employees to reinforce their roles and provide coaching on treatment planning and adherence to SOPs.
• Take a proactive approach to operations management, anticipating needs and planning accordingly.
• Diagnose clinic performance gaps and build strategic plans to improve operational and financial health.
• Partner with Lab Regional Leaders to ensure operational efficiency and quality in clinics.
• Implement and maintain up-to-date Practice Visit Reports for all practices.
• Recognize and support training needs in all practices and perform onsite training when possible.
• Drive a culture of accountability, teamwork, and mutual respect among team members.
• Utilize Support Center resources to address and resolve operational challenges.
• Conduct regular meetings with Practice Owners, Doctors, GMs, and Front Desk Associates to align on goals and strategies.
• Conduct quality audits to maintain high standards of care and compliance with state and federal laws.

Requirements

• A bachelor's degree in business administration, healthcare management, or a related field.
• Minimum of 5 years of experience in healthcare operations, preferably in a multi-location or dental practice setting.
• Proven ability to analyze financial data and develop actionable business strategies.
• Strong interpersonal and communication skills, with the ability to build relationships at all levels.
• Experience with practice management software, particularly Dentrix, and business reporting tools like Power BI.
• Ability to travel as required to visit clinics and attend meetings.

Nice-to-haves

• Experience in a dental practice setting.
• Familiarity with compliance standards in healthcare operations.
• Strong negotiation skills.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health insurance coverage.
• 401(k) retirement plan with company matching contributions.
• Paid time off and holidays.
• Opportunities for professional development and training.