DIRECTOR, FRANCHISE OPERATIONS - PACIFIC NORTHWEST

Wyndham Hotels & Resorts - Seattle, WA

Full-time - Senior

Remote - Seattle, WA

1,001-5,000 employees

Accommodation

About the position

The Director of Franchise Operations for the Pacific Northwest at Wyndham Hotels & Resorts is responsible for fostering a culture of 'Owners First' by acting as a liaison between hotel owners and the company. This role focuses on driving revenue growth, enhancing operational excellence, and improving customer satisfaction across a portfolio of hotels. The Director will lead initiatives to expand revenue opportunities, maintain strong relationships with franchisees, and ensure the successful implementation of Wyndham's programs and services.

Responsibilities

• Lead efforts to expand revenue generation opportunities and drive growth and performance for a portfolio of hotels.
• Maintain and build relationships with franchisees and resolve complex challenges.
• Make decisions impacting financial goals and operations.
• Understand market conditions affecting hotel performance and identify revenue-generating opportunities.
• Influence franchisees to engage in brand initiatives and recommend actions to improve guest satisfaction.
• Drive participation in the Wyndham Rewards loyalty program and identify key opportunities for hotels.
• Continuously learn new initiatives and industry trends to enhance the value proposition for franchisees.
• Train and mentor field team members as needed.
• Cultivate effective relationships with franchisees, general managers, and WHR associates.

Requirements

• 4-year college degree.
• 6 to 8 years of progressive experience in a hotel as GM or related field, preferably with property and corporate management experience.
• Multi-property experience.
• Industry certifications.
• 3-5 years of Wyndham Operations experience preferred.

Nice-to-haves

• Proficient at analyzing and organizing data for effective communication during franchisee visits.
• Strong influencing skills to achieve operational results and owner engagement.
• Fluent understanding of WHR tools and resources.
• Ability to manage conflict and difficult conversations.
• Excellent verbal and written communication skills.

Benefits

• Competitive salary and benefits.
• Growth opportunities through best-in-class training and career development.
• Team member benefit programs focusing on wellness and financial health.
• Workplace flexibility.