USAA - San Antonio, TX
posted 4 months ago
The Director of Fraud Strategy & Analytics at USAA is a pivotal role that focuses on leading a highly analytical team dedicated to providing decision support across various business areas within the organization. This position is not just about managing a team; it involves being a strategic partner to the business, applying advanced mathematical and statistical techniques, and utilizing innovative analytical approaches to derive actionable insights that align with business objectives. The director will oversee the evaluation of business problems, coordinate analytical methodologies, and ensure that findings and recommendations are well-documented and presented effectively. In this role, the director will also be responsible for monitoring and adopting emerging technologies that can enhance the application of scientific methodologies and quantitative analytical approaches. This includes identifying resource needs, such as IT investments or additional analysts, and providing justifications for these needs. The director will set the analytic direction based on a deep understanding of the business environment and strategies, creating a roadmap that influences business decisions and drives change. Furthermore, the director will lead efforts to build USAA's core analytics capabilities and processes, ensuring that the team is recognized as experts in decision science support. This involves recruiting, developing, and retaining top talent, as well as mentoring team members in mathematical skills and statistical techniques. The director will also maintain a strong knowledge of data analysis tools and industry practices, ensuring that the team is equipped to tackle complex data challenges and leverage insights effectively. Overall, this position is crucial for advancing USAA's mission of facilitating financial security for military members and their families through data-driven decision-making.