Universal Destinations & Experiences - Las Vegas, NV
posted about 2 months ago
Full-time - Senior
Las Vegas, NV
About the position
The Director/General Manager of Hotel Operations at Universal Kids Resort is responsible for overseeing the overall operations of a select-service onsite hotel. This role focuses on executing hotel operations, managing staff, and enhancing guest and team member satisfaction while maximizing financial performance. The position also involves pre-opening responsibilities, ensuring that all hotel standards and procedures are met, and collaborating with various departments to create a seamless guest experience.
Responsibilities
- Plan, organize, direct, and coordinate hotel operations including housekeeping, front desk, and reservations.
- Oversee the development of pre-opening efforts for the hotel, ensuring alignment with industry standards.
- Coordinate hotel security and emergency efforts with the resort-wide security team.
- Develop and deliver Operational Standard Operating Procedures for hotel functions.
- Assist in facilities program design and technology selection for operational efficiency.
- Coordinate preventative maintenance and upkeep of hotel property.
- Drive the assessment and adoption of hotel-related IT systems and applications.
- Develop key Safety and Security policies and procedures for hotel operations.
- Responsible for the financial performance of hotel departments and developing the annual operating budget.
- Partner with Marketing & Sales for forecasting and revenue management.
Requirements
- Bachelor's degree in Hotel/Hospitality Management preferred.
- 10+ years of experience in a progressive hotel leadership role, including Hotel GM or Rooms Division Manager.
- Experience in opening a new hotel from planning through construction to opening.
- Outstanding leadership and communication abilities.
- Proven track record in the hotel industry demonstrating achievement of financial and guest service-related goals.
- Excellent planning, organization, and guest services skills.
Nice-to-haves
- Bilingual in English and Spanish preferred.
- Experience in properties serving children and families.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
