Royal Caribbean Cruises - Miami, FL
posted 4 days ago
Full-time - Senior
Miami, FL
Administrative and Support Services
About the position
The Director Global Corporate Incentive, Charter Sales & Operations at Royal Caribbean Group is responsible for implementing sustainable growth strategies for the Global portfolio. This role involves leading the Global Charter Sales, International MICE, and Charter Operations teams to maximize growth opportunities and manage over $100 million in gross ticket revenue. The position requires a strong focus on driving profitable revenue growth and expanding the global charters and international sales business.
Responsibilities
- Lead and develop high-performing Sales Managers and Operations teams to achieve exceptional results.
- Drive profitable revenue growth and expand the global charters and international sales business.
- Optimize revenue generation by deepening account penetration and securing new business opportunities.
- Collaborate with International Offices to grow meeting and incentive-based sales across all eligible markets.
- Develop and execute strategies to identify and secure new charter prospects.
- Partner with department AVP to set sales strategies, establish goals, and prioritize initiatives.
- Monitor sales team performance, providing continuous coaching, guidance, and feedback.
- Foster strong relationships with key accounts to maximize retention, satisfaction, and revenue potential.
- Guide the team in creating effective sales plans and managing pipelines.
- Collaborate with Managers and Sales Executives to negotiate terms and ensure optimal yield.
- Apply advanced analytical and financial skills to evaluate performance and refine strategies.
- Manage and oversee charter reporting, ensuring transparency and communication of metrics.
- Represent the company at industry events and corporate symposiums.
- Ensure superior customer service delivery across all touchpoints.
- Recruit, onboard, and develop sales talent while supervising sales and charter operations teams.
- Collaborate with Charter Operations and cross-functional departments for flawless program execution.
- Strategically allocate program budgets and ensure timely financial payment compliance.
Requirements
- BS/BA degree or 10-15 years sales/management experience in the meeting and incentive market, charter sales and/or cruise industry.
- Solid business acumen with the ability to think strategically and respond tactically.
- Experience in hiring, mentoring, training and managing high performance sales organizations.
- Excellent oral and written communication skills and the ability to deliver engaging presentations.
- Adaptable mindset and agile in adjusting to organizational changes.
- Very strong analytical understanding and data-driven approach.
- Ability to implement and execute off of strategic direction.
- Strong leadership skills and proven experience in leading and developing a sales team.
- High attention to detail, highly-organized, disciplined, yet adaptable in a fast-paced environment.
- Ability to effectively build relationships and adapt to various internal/external clients.
- Detail oriented with excellent analytical and financial skills.
Nice-to-haves
- Proficiency in MS Word, Excel, PowerPoint, Outlook and SalesForce.
- Familiarity with AS/400, Hyperion / Brio /Siebel systems.
Benefits
- Competitive compensation package
- Career development opportunities
- Travel opportunities
