Director - Global Marketing

$45,000 - $55,000/Yr

Avon Protection Systems - Cleveland, OH

Full-time

Cleveland, OH

Miscellaneous Manufacturing

About the position

The Customer Care Professional role is designed to support the customer service team by providing a single point of contact for all customer-facing and sales team requirements. This position involves coordinating with various internal teams, including operations, service, training, and engineering, to ensure effective resolution of customer inquiries and issues related to order processing.

Responsibilities

• Responsible for all aspects of order processing in ERP systems for US and International orders received via mail, email, fax, and telephone.
• Process quotes, orders, and returns.
• Assess customer requirements and provide basic product and technical assistance for order placement by utilizing catalogs, price lists, and sales aids.
• Coordinate on behalf of the customer to resolve all issues requiring further investigation.
• Resolve order issues as needed by working independently and with Sales, Manufacturing, and Customer Service Manager.
• Maintain daily sales order logs/reports and provide to management.
• Respond quickly and professionally to customer inquiries pertaining to product questions, order status, pricing, etc.
• Coordinate business reviews of pending orders with all interested parties.
• Participate in the management of expected incoming orders against projected production output.
• Log and drive the resolution of customer concerns.
• Coordinate test and evaluation equipment activities.
• Execute repair quote generation, billing, and shipment.
• Collect all necessary customer data, including satisfaction survey results.
• Work continuously to improve the efficiency and effectiveness of all processes.

Requirements

• Excellent written and oral communication skills
• Strong organizational skills and the ability to multi-task
• Applicable experience demonstrating professionalism, judgment, tact, and diplomacy in dealing with internal and external customers
• Self-motivated, independent worker with the ability to solve problems and make decisions
• Detail oriented and driven to prevent problems before they occur
• Demonstrable excellent Microsoft Office skills to include Excel, Outlook, Word, and Teams
• Capable of thriving in a fast-paced, constantly changing work environment
• Enterprise management software experience
• Two years of college, or equivalent applicable industry experience

Nice-to-haves

• Fluency in Spanish, Portuguese and/or Canadian French preferred
• Experience working in an industry supporting military, law enforcement or fire-fighting
• Internal sales experience
• Experience with Sage X3, ZenDesk, or Shopify
• Associate or bachelor's degree

Benefits

• Flexible Schedule
• Competitive Compensation Package
• Medical, Dental, Vision Insurance
• 401k Matching
• Tuition Reimbursement
• Learning and Development Initiatives